Job No:

543110

Work Type:

Full-time Location:

WINSLOW Categories:

Administrative Support/Customer Service

DEPARTMENT ECONOMIC SECURITY DES

works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST

( ELIGIBILITY

INTERVIEWER

) DBME Family Assistance Administration ( FAA ) 319 East 3rd Street, Winslow, Arizona 86047 DES

DES DES DES DES

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security ( DES ) is the job for you. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients. This is an on-site, in-office position. + You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone. + You will be attending paid classroom training with on the job training (learning by doing). + Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations. + Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance. + While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens. + Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness. + Customer service practices. + Computer navigation of various software application, including but not limited to Google Suite or Microsoft. + Professional written and verbal communication. + Customer friendly, empathetic and patient. + Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone. + Core math skills, including but not limited to, addition, subtraction, multiplication and division. + Evaluate and make appropriate decisions (or determinations). + Access, maintain, review and interpret information. + Work independently as well as interacting with others on a team. + Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process. + One (1) year of experience performing eligibility reviews or one (1) year of customer service experience. + A High School Diploma or GED . + If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf) . + Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. + All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). + Affordable medical, dental, life, and short-term disability insurance plans + Participation in the Arizona State Retirement System ( ASRS ) and long-term disability plans + 10 paid holidays per year + Paid vacation and sick time + Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child + Deferred compensation plan + Wellness plans + Tuition Reimbursement + Stipend Opportunities + Infant at Work Program + Rideshare and Public Transit Subsidy + Career Advancement & Employee Development Opportunities

ASRS LTD ASRS

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov. 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