Benefits Specialist

Position Summary The Benefits Specialist is responsible for administering and supporting employee benefits programs while serving as a primary point of contact for employee inquiries. This role plays a critical, on-site presence within the hospital to ensure employees receive timely, accurate, and personalized assistance with benefits-related questions, enrollment, and issue resolution. Key Responsibilities Serve as the primary on-site resource for employees regarding all benefits-related inquiries, including health, dental, vision, retirement, leave programs, and wellness initiatives Provide exceptional customer service by responding promptly to employee questions and resolving issues with empathy, professionalism, and accuracy Administer day-to-day benefits operations, including enrollments, changes, terminations, and life event updates Conduct new hire benefits orientations and support open enrollment processes Liaise with benefits vendors, insurance carriers, and third-party administrators to resolve complex issues Maintain accurate employee benefits records and ensure data integrity within HRIS systems Ensure compliance with applicable federal, state, and local regulations (e.g., HIPAA, ACA, COBRA, FMLA) Assist in developing and updating employee communications, benefits guides, and educational materials Identify trends in employee questions or issues and recommend process improvements Qualifications Bachelor's degree in Human Resources, Business Administration, or related field preferred (or equivalent experience) 3-5 years of experience in benefits administration, preferably in a healthcare or hospital environment Strong knowledge of employee benefits programs and applicable laws and regulations Excellent interpersonal and customer service skills, with the ability to handle sensitive and confidential information Strong problem-solving and organizational skills with attention to detail Experience with HRIS systems (Lawson) preferred Ability to work on-site and interact directly with employees across all levels of the organization Work Environment Fully on-site role Frequent interaction with clinical and non-clinical staff in a fast-paced environment May require occasional extended hours during open enrollment or peak periods Preferred Skills & Attributes Healthcare industry experience Certified Employee Benefit Specialist (CEBS) or similar certification (a plus) Ability to explain complex benefits information in a clear and approachable manner High level of discretion and professionalism #IND1