Benefits Specialist

Description Benefits Administrator (Bilingual Preferred) Contract-to-Hire | Corporate Office | Nationwide Manufacturing Organization Are you a customer-focused professional who thrives in a fast-paced, people-first environment? Do you enjoy helping others understand and maximize their benefits? We're partnering with a leading nationwide manufacturing company to find a Benefits Administrator who is passionate about delivering exceptional service and making a meaningful impact on employees' lives. This is an exciting opportunity to join a collaborative corporate team where your expertise in customer support, benefits administration, and systems navigation will directly support employees and their families. As a Benefits Administrator, you will serve as a key point of contact for employees, HR partners, and family members—providing guidance and support across health and total rewards programs. + Manage inbound and outbound calls through the Genesys service center platform + Respond to employee inquiries via a shared email inbox with professionalism and accuracy + Deliver high-level customer service on health plan and total rewards benefits + Process and manage benefit change events within Workday (HRIS system) + Utilize carrier portals to verify eligibility, request ID cards, and review claims + Ensure timely and accurate handling of benefit-related tasks and documentation + Partner with internal HR teams to resolve complex or escalated issues What You Bring (Top Must-Haves) + Strong Customer Service Experience + Proven ability to handle high-volume calls, including escalations, while maintaining professionalism and a solutions-oriented mindset + HRIS & Systems Proficiency + Experience navigating systems like Workday (or similar HRIS platforms) to retrieve, manage, and update employee information + Exceptional Multitasking & Time Management Skills + Ability to prioritize competing tasks, manage deadlines, and stay organized in a dynamic environment Preferred Qualifications + Bilingual in English and Spanish (highly preferred) + Experience or working knowledge of employee benefits (health plans, eligibility, claims, etc.) + Familiarity with service center environments and ticketing systems Who Will Thrive Here We're looking for someone who is: + Personable and approachable

• builds trust quickly with employees and teammates + An active listener
• understands concerns and responds thoughtfully + A team player
• collaborates well and supports shared goals + Proactive and solution-driven
• takes initiative and follows through + Receptive to feedback
• committed to continuous improvement + Sound in judgment
• handles sensitive information with care and professionalism Why This Opportunity?

+ Join a stable, growing organization with a nationwide presence + Gain exposure to corporate HR and benefits operations + Work in a collaborative, supportive team environment + Opportunity to transition into a long-term role If you're ready to bring your customer service expertise and benefits knowledge to a role where you can truly make a difference, we'd love to connect with you. Requirements

• Minimum of 2 years of experience in customer service, preferably within a benefits or HR-related role.
• Proficiency in systems such as Workday or similar platforms for managing employee information.
• Strong multitasking and time management skills to handle competing priorities effectively.
• Excellent communication skills with the ability to handle escalations and deliver solutions.
• Familiarity with health plans, eligibility, and claims processes.
• Ability to work collaboratively in a team-oriented environment.
• Bilingual in English and Spanish is highly preferred.
• Experience with service center environments and ticketing systems is a plus.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

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Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .