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VBA Benefits SME

Job

IBM

Rochester, MN (In Person)

Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/19/2026

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Job Description

  • Introduction
  • A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
  • Your role and responsibilities
  • The VBA Benefits SME is accountable for providing the contractor with subject matter expertise on the VA Benefits entitlements, to include disability compensation or pension claims process as well as VBA's loan guaranty benefits.
The VBA SME shall reduce the contractor's reliance on VBA for requirements elicitation and bring broader strategy of how to bring AI and Automation into the VBA Benefits ecosystem. VBA SME must be based out of the Minneapolis/St. Paul area to be on site with VBA leadership meetings.
  • Required technical and professional expertise
  • 10+ years VBA claims intake, processing, and/or managerial experience OR Willing to substitute VBA experience with VHA, VA OIT or NCA work experience.
  • 10+ years in any of the following VBA positions: Claims Assistant, Veterans Service Representative, Rating Veterans Service Representative, Assistant Coach, or Coach.
  • Strong written and verbal communication and presentation skills
  • Ability to work independently as well as in a highly collaborative, team-based environment
  • VA Clearance is required either coming in or eligible to obtain one
  • Bachelors Degree
  • Preferred technical and professional experience
  • Subject matter expertise on the disability compensation or pension claims process as well as VBA's entire Benefits entitlement Processes
  • Familiarity with RPA, AI, and OCR
  • Experience working with VA DataIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.