Key Responsibilities Member Support & Advocacy:

Answer incoming member calls and handle member plan selections, providing end-to-end support.

Independent Case Management:

Manage a dedicated member caseload and resolve retiree calls and issues independently.

Proactive Follow-Up:

Conduct proactive outbound follow-up calls to ensure member issues are fully resolved.

Team Collaboration & Projects:

Assist with special team responsibilities, eligibility reviews, and billing tasks.

Performance Metrics:

Maintain an exceptional NPS target by delivering elite-level customer service. Qualifications High School Diploma or equivalent. Unmatched empathy and relatability with a genuine desire to serve a senior population. Highly receptive to hands-on, fast-paced training. Strong computer aptitude, multitasking skills, and comfort navigating databases. Experience 1+ year of high-touch customer service experience is preferred. Prior familiarity with Salesforce or a similar CRM platform is a strong plus. Non-traditional backgrounds such as veterinary practices, medical front offices, or the hospitality and service industry are welcome.

Skills Technical skills:

Proficient in using Salesforce or similar CRM platforms.

Soft skills:

Excellent communication, empathy, and customer service quality. Additional Requirements Comprehensive paid training for 6 weeks with hands-on support starting in the first week. Standard post-training shifts run Monday to Friday, from 9:00 AM to 5:00 PM. Required Employment / Compliance Language All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. Any required state or Joint Commission training is compensated at the state or local minimum wage rate. • As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. 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