Benefits Specialist- Service and Support USW Benefit Funds Nashville, TN Job Details Full-time From $52,747 a year 1 day ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Confidential information handling Microsoft Excel Basic math Administrative experience High school diploma or GED Typing Productivity software Data accuracy checks Quality data entry Office experience Customer data entry Full Job Description USW Benefit Funds is seeking a dependable, detail-oriented, and service-focused Service and Support Specialist to join our team. This is an excellent opportunity for someone who enjoys helping people, working in a professional office environment, and balancing customer service with administrative and data-entry responsibilities. The ideal candidate will be organized, adaptable, comfortable handling confidential information, and committed to providing accurate and courteous service. Spanish-speaking ability is a plus. About Us USW Benefit Funds is comprised of three

Taft-Hartley Trust Funds:

the PACE Industry Union-Management Pension Fund (PIUMPF), the USW 401(k), and the USW Health Reimbursement Arrangement (HRA). We serve a diverse population of retirement and health plan participants throughout the United States and across a variety of industries. Our work is centered on providing quality service and support to the participants who rely on these benefits. Our organization is guided by five core values: Integrity, Respect, Unity, Growth, Excellence We believe our employees are an important part of delivering on these values and creating a positive experience for the participants we serve. Position Summary The Service and Support Specialist serves as an important point of contact for our participants. This position responds to questions and requests, processes participant documentation, maintains accurate records, and supports the day-to-day administrative functions of the department. The position requires strong attention to detail and the ability to handle multiple priorities while maintaining a high level of accuracy and professionalism. Key Responsibilities Respond to participant inquiries regarding pension eligibility, past service, benefits, and general information by phone and email Provide professional, courteous, and helpful customer service Accurately route calls and inquiries to the appropriate personnel Receive, review, and process participant forms, including direct deposit, W-4P, name and address changes, and other benefit-related documentation Protect confidential participant information by following established control procedures Open, date-stamp, organize, and securely distribute incoming mail Digitize, index, and organize documents using internal software systems Print and mail documents and correspondence according to established procedures Process incoming faxes and email inquiries Issue replacement 1099 forms as needed Perform data entry and maintain accurate participant records Review information for completeness and accuracy and identify and correct errors when necessary Follow established procedures, guidelines, and instructions Assist with general administrative and departmental duties as assigned Qualifications High school diploma or equivalent Proficiency with Microsoft Office, including Word and Excel Strong typing and data-entry skills Excellent attention to detail and accuracy Basic math proficiency Excellent verbal and written communication skills Strong organizational and prioritization skills Ability to manage multiple tasks in a fast-paced environment Strong critical-thinking and problem-solving abilities Ability to identify discrepancies and take appropriate steps to resolve errors Ability to understand and follow established procedures and instructions Ability to work independently as well as collaboratively with a team Good judgment and discretion when handling confidential information Spanish-speaking ability is a plus Preferred Experience Experience in any of the following areas is helpful: Customer service Office administration Data entry Benefits administration Pension or retirement administration Insurance Call center or participant/member services Other administrative or service-oriented positions We welcome candidates with strong transferable skills who are eager to learn. Benefits USW Benefit Funds offers a competitive benefits package , including: Pension 401(k) with employer match Medical, dental, and vision insurance — premiums fully paid by the employer Life insurance Long-term care Accidental Death & Dismemberment (AD&D) 15 paid holidays Paid vacation — accrues 3 weeks during the first year Paid sick leave Health Reimbursement Arrangement (HRA) for retiree insurance Casual work environment What We Offer At USW Benefit Funds, you'll join a team that values integrity, respect, unity, growth, and excellence . This position provides an opportunity to develop your knowledge of retirement and health benefits while working directly with participants and supporting an organization that serves people across the country. If you're organized, dependable, detail-oriented, and enjoy helping others, we'd love to hear from you.

To Apply:

Please submit your resume through Indeed for consideration. USW Benefit Funds is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.

Job Type:

Full-time Pay:

From $52,747.00 per year

Work Location:

Hybrid remote in Nashville, TN 37217