Process employee enrollments, terminations, and benefit updates across multiple platforms.
Maintain accurate client and policy data in EPIC and other internal systems.
Prepare renewal spreadsheets and update benefit guides for client open enrollment meetings.
Document all correspondence and policy changes according to agency procedures.
Assist with incoming phone calls and direct clients to the appropriate team member.
Provide administrative support to Account Managers, Account Executives and Agents as needed.
Establish and maintain positive client relationships by responding to routine needs and supporting ongoing service requests.
Obtain Life & Health licensure as experience grows, strengthening client support capabilities and supporting long‑term career development within the agency. Qualifications
High School Diploma or equivalent degree with at least one year of experience in an office environment is preferred.
Advanced knowledge of all Microsoft Office applications.
Strong organizational skills, high attention to detail, responsive and self-motivated.
Team player willing to assist as needed with assigned tasks in a fast paced work environment.

Compensation & Benefits Competitive salary (based on experience) Eligible for Bonus Health, dental, and vision insurance Paid time off and holidays Retirement plan options Ongoing training and professional development 7.5 hour workdays Hybrid work environment with flexibility and structure

Benefits:

401(k) Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

3 years (Required)

Office:

3 years (Required)

Work Location:

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