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Coordination of Benefits Specialist
Job
Robert Half
Remote
Full-Time
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Job Description
Join a team that makes a real difference in patients' lives by helping resolve complex insurance billing and coordination of benefits issues. We're seeking a detail-oriented problem solver with insurance follow-up, denials, and customer service experience who thrives on investigating claims, collaborating with patients and payers, and driving successful claim resolutions. If you're curious, analytical, and passionate about advocating for patients, this fully remote opportunity could be the perfect fit.
Oversee the Coordination of Benefits Denial Team.
Act as liaison between patients and insurance companies.
Handle high-volume communication: letters, text messages, and three-way calls (a major advantage of this program).Investigate accounts thoroughly to achieve optimal resolution—primarily getting insurance to pay claims.
Intensive training for 2-3 weeks, followed by 1-2 months of monitored progress (15-20 accounts/day).
Expected workload: Manage ~3,000 accounts across various payers.
Oversee the Coordination of Benefits Denial Team.
Act as liaison between patients and insurance companies.
Handle high-volume communication: letters, text messages, and three-way calls (a major advantage of this program).Investigate accounts thoroughly to achieve optimal resolution—primarily getting insurance to pay claims.
Schedule:
7:30-8:00 AM PST start, (she prefers 8a PST start) ending around 4:30 PM PST, Monday-Friday.Intensive training for 2-3 weeks, followed by 1-2 months of monitored progress (15-20 accounts/day).
Post-training metrics:
21-31 accounts/day.Tools:
Epic, Genesis (phone system), Microsoft SharePoint.Expected workload: Manage ~3,000 accounts across various payers.