Senior Associate, Claims and Benefits Specialist

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024)

TIME 100

Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Role Overview The Senior Associate, Claims and Benefits Analyst owns end-to-end member-level billing and reimbursement accuracy, corrections, and escalations. This is a senior operational role responsible for resolving complex billing discrepancies, conducting cross-system investigations, and safeguarding the integrity of cost-share calculations, claims processing, eligibility inputs, and reimbursement workflows. This role requires advanced analytical rigor, strong systems fluency, and sound escalation judgment. You will partner closely with Payment Operations, Payment Integrity and QA, Engineering, Revenue Cycle Management, Member benefits and external TPAs to ensure billing precision, financial integrity, and member trust. We are looking for a systems-minded expert who can navigate complex resolutions while influencing broader process improvements. Why This Role Matters Claims and benefits accuracy directly impacts member trust and financial integrity. In this role, you will have full ownership over complex claims and benefits resolutions while influencing broader process and system improvements. Your work will drive measurable impact on both operational performance and member experience. What You'll Do Own Complex Billing & Reimbursement Escalations Manage complex billing cases and reimbursement requests from intake through final resolution. Investigate discrepancies related to eligibility, prior authorization, cost-share (copay, deductible, out-of-pocket), accumulators, and denied claims. Conduct thorough reviews of reimbursement submissions to identify errors in processing and ensure correct payout amounts and methods. Ensure all corrections align with compliance standards, internal policies, and payer requirements. Conduct Cross-System Investigations Analyze claims lifecycle data, eligibility feeds (RTE), accumulator logic, and backend billing workflows. Differentiate between one-off errors and systemic configuration or automation issues. Escalate infrastructure-level defects with clear documentation and impact analysis. Perform end-to-end review and resolution for complex member benefits and claims escalations. Engage with Maven members via Zendesk support tickets, emails, reimbursement processing, and other business channels as needed. Partner Cross-Functionally Collaborate with Payment Operations, Revenue Cycle Management, Engineering, Finance, Member Benefits, and external TPAs. Serve as a primary point of contact for backend billing adjustments and payer coordination. Work with internal teams to provide clear and concise explanations of complex billing and benefits issues. Improve Processes Identify recurring billing defects and operational risk trends. Recommend workflow or system improvements to reduce future escalations. Contribute to SOP refinement and billing integrity initiatives. Communicate with Clarity Explain billing determinations, denials, and member financial responsibility in a clear, compliant, and empathetic manner. De-escalate sensitive disputes while maintaining financial accuracy and professional transparency.

What You Bring Experience:

4-5+ years in healthcare billing, claims operations, revenue cycle management, or benefits management.

Domain Expertise:

Deep understanding of claims adjudication, cost-share structures, eligibility verification, and accumulator logic.

Analytical Rigor:

Experience managing complex billing investigations across multiple systems and performing root-cause analysis.

Systems Fluency:

Familiarity with TPA platforms (e.g., Alegeus or similar billing/claims systems). Attention to

Detail:

High precision in reviewing reimbursement payouts and documenting technical discrepancies.

Judgment:

Ability to balance speed, accuracy, and sound escalation judgment in a high-volume, fast-paced environment.

Bonus:

Specialized Knowledge:

A strong understanding of benefits and fertility-specific insurance knowledge (e.g., cycle-based benefits, fertility medications, and specialized diagnostic coding). Proven track record of driving automation and workflow enhancements within claims operations and employer-sponsored benefit reimbursement programs. Previous experience in a high growth startup environment The base salary range for this role is $98,000 - $107,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, or Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Maven embraces a flexible and inclusive work environment. This role is open to candidates in:

AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI.

Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for

Mavens:

access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.