Short Term Disability Specialist LINECO Lombard, IL Job Details Full-time $23 - $26 an hour 7 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Pension plan Work from home Vision insurance Life insurance Referral program Prescription drug insurance Qualifications Disability support services Teamwork Process improvement Research High school diploma or GED Disability benefits programs Customer engagement Organizational skills Disability determination Individual consumer customer service Empathy Disability benefits management Associate's degree Full Job Description The Line Construction Benefit Fund, commonly known as LINECO, was founded in 1963 and is a self-funded, self-administered health and welfare plan that provides a comprehensive suite of benefits to IBEW and NECA members working in the outside electrical construction industry. LINECO offers a full range of medical benefits, including prescription drug coverage, dental benefits, vision, short term disability, life insurance, and behavioral health support designed to provide members with the best care available at a predictable cost. At LINECO, we are providing our members with best-in-class service, and if you are mission-driven and passionate about healthcare and claims processing, we would love to connect with you. The Short Term Disability Team seeks an experienced Short Term Disability Specialist who will be responsible for reviewing and determining eligibility for the Fund's short term disability applicants, handling correspondence and incoming and outgoing phone calls from members, disabling providers and LINECO employers. This position is designed to assist our members through difficult circumstances in a professional, objective, empathetic, and helpful manner. Applicants should be able to apply critical-thinking skills to meet daily and weekly deadlines, quality and guideline compliance, and effective communication with members and staff within the Fund. The ideal candidate should enjoy solving complex puzzles and reasoning and likes to help others. This is a full-time hourly position, the hourly range for this role is $23.00/hour to $26/hour depending on level of experience.

Job Responsibilities:

• Review and accurately record all disability information and supporting documentation and determine eligibility per disability guidelines within the Summary Plan Description.
• Provide exceptional customer service to employers, members, beneficiaries, and providers by answering questions concerning procedures and benefits, either in writing or by telephone.
• Assist members with portal inquiries related to short term disability.
• Obtain, prepare, and submit claim reviews to management when applicable and when guidelines come into question.
• Ensure claim files are properly documented and disability payments are made weekly and recorded accurately.
• Update and maintain internal procedures manual.

Job Requirements:

High School Degree/Associates Degree 2-3 years of experience in a disability department Detailed research and organization skills Exceptional customer service Ability to work independently and within a team on special and ongoing projects, be adaptive to critical needs, and share expertise as needed Takes initiative, including the ability to research, suggest, and initiate improvements and efficiencies in processes and procedures related to communication to all teams within the Fund Naturally optimistic, driven, empathetic problem-solver You'll love working with us because…

• We are a hard-working, mission-driven organization who prides ourselves on providing quality service to our members
• We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
• We are humble, compassionate, and empathetic and let this guide our mission and values
• We offer a very strong benefits package which includes medical coverage, dental, vision, prescription drug, disability, and pension plan and annuity plan for retirement
• We offer competitive salaries/hourly rates, referral and spot bonuses when applicable
• We have a comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
• We are a collaborative, team-oriented work environment with a hybrid schedule (following new hire training period) We have a fun and engaging culture driven by our employee experience committee with planned monthly activities

Job Type:

Full-time Pay:

$23.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Work from home

Experience:

Disability:

2 years (Required) Ability to

Commute:

Lombard, IL 60148 (Required)

Work Location:

Hybrid remote in Lombard, IL 60148