Deliver professional and educational assistance to employees seeking to enroll in their company's benefit program.

Responsibilities include:

Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products Maintaining performance standards as outlined in each case file Reconciling daily reporting activity logs and Web results Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.

Call Center Benefit Counselor requirements:

Minimum of HS diploma, college degree considered a plus 1-2 years of solid work history, benefits administration experience considered a plus Ability to work flexible shifts Multi-lingual skills are highly desired