Responsibilities:

Oversee end-to-end administration of employee leave programs, including family and medical leave, workplace accommodations, workers' compensation, parental leave, military leave, and other protected absences.
Assess incoming leave requests, confirm eligibility, and explain employee rights, documentation needs, timelines, and manager responsibilities in a clear and supportive manner.
Work closely with third-party administrators, medical providers, and internal teams to move leave cases forward efficiently and resolve outstanding items.
Maintain complete and confidential records within HR systems, ensuring documentation is accurate, current, and aligned with policy requirements.
Monitor leave balances, certification deadlines, pay impacts, and return-to-work dates to support smooth case management from start to finish.
Partner with HR business partners, payroll, and benefits teams to ensure pay processing and benefit continuation are handled correctly during employee absences.
Stay current on federal, state, and local leave laws and apply company policies consistently to support compliance across all cases.
Respond to employee and manager questions related to leave programs, accommodations, and benefit implications with discretion and care.
Recommend process enhancements that improve service quality, reporting accuracy, and overall leave administration practices.

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