Disability Benefits Specialist

Disability Benefits Specialist Milwaukee County - 3.5 Milwaukee, WI Job Details Full-time $25.37 - $38.03 an hour 1 day ago Qualifications Computer literacy Writing skills Data analysis skills Research Driver's License Bachelor's degree Productivity software Data collection Cross-functional collaboration Full Job Description Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact .

Please note:

an online application must be submitted for consideration. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date:

May 25th, 2026, or upon receipt of the first 50 applicant submissions Disability Benefits Specialist Disability Resource Center -

DHHS Hourly Range:

$25.37 - $38.03 Milwaukee County is committed to employing a diverse work force. Bilingual individuals are encouraged to apply.

Job Summary:

Under general direction, the Disability Benefits Specialists (DBS) meets with customers to provide timely and accurate information about public and private benefits as well as administer technical assistance to access benefits as needed. This position will provide information about customer rights, as well as handle complaints, grievances, and appeal process, and may provide representation at hearings. The Disabilities Specialists also makes referrals to community agencies.

Job Responsibilities:

Assist customers to locate and gather financial/non-financial information needed to apply for public and private benefits and assist in the application process. Research benefit information and provide follow-up to ensure all information is processed correctly. Provide accurate and timely information about what public and private benefits a customer may be eligible for and how to apply for these benefits. Utilize information found in State and Federal websites including CARES and Forward Health. Assist customers with applications for benefits. Document all customer contacts in the State Peer Place database. Document 100% on-time reporting and encounter reporting in Peer place. Enter monetary amounts for each case closed. Update the DBS tracking form. Maintain case files and spreadsheets. Attend regularly scheduled meetings with ADRC supervisor and supervising attorney from DRW to discuss DBS case issues. Attend required state DBS training and meetings throughout the year. Provide information and technical assistance about rights, complaints, grievances, and appeals to customers. Serve as representative for administrative hearings or other grievance steps, as appropriate, and under guidance of a DRW attorney, for individuals with developmental disabilities, physical disabilities, mental health and/or substance abuse issues. Dispense information and offer choices about community services and resources for persons with disabilities. Able and willing to travel to and from customer's homes to assist with the application process as needed. Perform all other duties as assigned.

Minimum Qualifications:

Current resident of the state of Wisconsin at the time of application Valid Wisconsin driver's license with access to an insured and reliable vehicle; both maintained throughout employment Bachelor's degree in human services or related field is required. At least two (2) years of experience working in a disability-related professional position is required. Experience with Social Security, Medicare, Medical Assistance, SSI, and/or other PUBLIC benefit programs is highly desirable. Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets. Able and willing to travel to and from customer's homes to assist with the application or appeal process as needed. Able and willing to attend mandatory Disability Benefits Specialist training with the State of Wisconsin and Disability Rights if Wisconsin.

Knowledge, Skills, and Abilities:

Require advanced analysis skills, problem solving skills; ability to identify other programmatic supports, informal and formal, to support families. Skills needed for success in this role include customer service, excellent verbal communication, patience, writing succinctly, critical thinking, and a professional approach. Must have the ability to work collaboratively with other units and organizations within and throughout the county. Proficient in data collection, analysis and in the use of general office equipment.

NOTE:

This

ORIGINAL APPLICATION

is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.