We are looking for an experienced LOA Manager to support leave administration and benefits-related programs for a retail organization in Jacksonville, Florida. This Long-term Contract position is ideal for someone who is detail oriented and can oversee leave processes, interpret policies, and deliver a consistent employee experience while partnering with internal stakeholders. The role focuses on benefits coordination, compliance, and analytical review to help maintain accurate and efficient administration.

Responsibilities:

• Manage the end-to-end administration of employee leave programs, including FMLA and other applicable leave policies, while ensuring timely case handling and documentation.
• Coordinate benefits-related activities connected to leave events, working closely with employees, managers, and relevant internal teams to resolve questions and support smooth processing.
• Review leave and benefits information for accuracy, identify discrepancies, and take corrective action to maintain reliable records and compliance standards.
• Interpret company policies and applicable regulations to provide guidance on eligibility, timelines, and required documentation for leave requests.
• Analyze leave and benefits trends, prepare reporting insights, and highlight areas that may improve efficiency, service quality, or policy adherence.
• Partner with compensation and benefits stakeholders to align leave administration with broader employee benefits practices and organizational requirements.
• Support audits, case reviews, and documentation requests by maintaining organized records and ensuring information is complete and accessible.
• Serve as a point of contact for escalated leave and benefits concerns, addressing issues in a courteous manner and helping drive effective resolution.