Position Summary Superior Bulk is looking for a hands-on, relationship-focused Recruiting & Employee Relations Coordinator who understands that finding and keeping great employees requires more than processing applications and completing paperwork. We are looking for someone who enjoys talking with people and takes the time to understand the individual behind the application—their experience, work history, communication style, reliability, motivation, and potential fit with our company. This position plays an important role throughout the employee experience, beginning with the first conversation with an applicant and continuing through interviewing, onboarding, employee check-ins, engagement, recognition, and retention. The right person will be comfortable spending a significant amount of time on the phone, asking thoughtful questions, building relationships, staying organized, and consistently following through. We want someone who enjoys connecting with applicants and employees and takes ownership of making sure things don't fall through the cracks. What You'll Do Recruiting & Applicant Relations Review incoming applications and personally contact candidates for initial interviews. Conduct thoughtful phone screenings that go beyond simply reading scripted questions. Evaluate applicants based on their experience, work history, communication, reliability, motivation, and potential fit with the position and our company. Coordinate second interviews between qualified applicants and supervisors. Maintain timely and consistent communication with applicants throughout the hiring process. Keep accurate records of applicant calls, interview outcomes, follow-ups, and next steps. Assist with pre-employment requirements and the transition from candidate to new hire. Complete previous employment history and verification requests as needed. Help identify recruiting challenges and opportunities to improve our applicant and hiring process. Employee Relations & Retention Our relationship with an employee doesn't end when they are hired. This position will help us stay connected with our employees and identify opportunities to improve their experience with Superior Bulk. Conduct employee follow-ups at key points throughout employment, including after interviews, orientation, the first few weeks, and later employment milestones. Build relationships with employees and create an approachable point of contact for questions, feedback, or concerns. Ask meaningful questions and listen for issues that may impact employee satisfaction or retention. Document employee conversations and communicate concerns to supervisors or management when appropriate. Follow up after an employee leaves to better understand the reason for their departure and identify trends or opportunities for improvement. Assist with employee engagement and retention initiatives. Help coordinate employee recognition, including birthdays, anniversaries, years-of-service milestones, awards, and other company programs. Look for ways to strengthen communication and the overall employee experience. HR & Administrative Support Maintain organized and accurate applicant and employee tracking records. Assist with employment verification requests and maintain appropriate documentation. Maintain confidentiality of applicant and employee information. Support HR with administrative responsibilities, special projects, and other duties as needed. Help ensure HR-related tasks and employee follow-ups are completed accurately and on time. Customer & Company Relations Conduct customer follow-up calls to gather feedback regarding service and satisfaction. Document feedback and escalate concerns when appropriate. Assist with company events such as benefits meetings, employee BBQs, recognition events, and other company functions. Represent Superior Bulk professionally when communicating with applicants, employees, customers, and outside organizations. What We're Looking For We care about experience, but we care just as much about finding someone with the right personality and work style for this position.

The ideal candidate will have:

Strong interpersonal skills and a genuine interest in people. Excellent verbal and written communication skills. Confidence making outbound calls and initiating conversations with people they have never met. The ability to conduct a natural, meaningful interview rather than simply working through a checklist. Strong organization, attention to detail, and follow-through. A sense of urgency and commitment to providing applicants, employees, and supervisors with timely responses. Good judgment and the ability to recognize when an employee concern needs to be escalated. The ability to manage multiple priorities, conversations, and follow-ups without losing track of details. A proactive mindset—you notice what needs to be done and take ownership of getting it done. Professionalism and discretion when handling confidential information. Comfort working in a fast-paced environment where priorities can change throughout the day. Basic proficiency with Microsoft Office, email, spreadsheets, and the ability to learn new systems. Preferred Experience Previous experience in recruiting, HR, employee relations, staffing, customer service, or a people-focused administrative position. Experience conducting phone interviews, applicant screenings, or outbound calls. Experience in trucking, transportation, logistics, construction, skilled trades, or another field-based industry is a plus. Familiarity with recruiting and retaining CDL drivers, mechanics, or other skilled employees is a plus. Bilingual English/Spanish is a plus. What Success Looks Like Success in this position isn't measured simply by how many applicant calls are completed or how many boxes are checked. It means helping us identify applicants who are genuinely a good fit, providing candidates with a positive experience, maintaining consistent communication, building trust with our employees, and following through when someone raises a concern. It also means getting to know our workforce well enough to recognize patterns—why employees stay, why they leave, what concerns continue to come up, and where we have opportunities to improve. The right person will be equally comfortable interviewing a CDL driver, checking in with a new employee, talking with a supervisor about an employee concern, following up with a customer, updating a tracking spreadsheet, or helping coordinate a company event. Why Join Superior Bulk? At Superior Bulk, our employees are an important part of our continued success. We want this position to help us create a more personal and consistent experience for both applicants and current employees. This isn't simply an administrative HR position. You'll have the opportunity to build relationships throughout the company and have a direct impact on who we hire, how new employees experience their first year with us, and how we retain great employees long-term. If you're organized, outgoing, comfortable picking up the phone, genuinely enjoy working with people, and take pride in following through, we'd like to hear from you.

Pay:

$21.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person