Administrative Specialist

Administrative Specialist

SECURICO

™ - 4.0 Gardena, CA Job Details Full-time $20 an hour 10 hours ago Benefits 401(k) Qualifications Filing Administrative experience Organizational skills Payroll Office management Full Job Description Operations & Dispatch Coordinator (Day Shift)

SECURICO

Guard Services, Inc. is seeking a highly organized, assertive, and solutions-driven Operations & Dispatch Coordinator to support the daily operations of our growing private security company. This is a fast-paced administrative and operations role responsible for coordinating staffing, handling employee and client communications, resolving operational issues, supporting payroll and accounting functions, onboarding employees and clients, and assisting with overall business operations. This position serves as a central point of communication between clients, security officers, dispatch personnel, field supervisors, management, and administrative staff. The ideal candidate must be able to multitask, remain professional under pressure, make decisions quickly, and maintain strong attention to detail in a constantly changing environment. This role is not limited to traditional dispatching duties and may involve a wide variety of operational, administrative, customer service, scheduling, compliance, onboarding, staffing, reporting, and coordination responsibilities as business needs evolve. Essential Duties & Responsibilities Responsibilities may include, but are not limited to: Coordinate and manage daily security officer scheduling and staffing coverage Respond to call-offs, emergencies, late arrivals, and last-minute coverage needs Dispatch and communicate with security officers, supervisors, clients, and management throughout shifts Monitor operational activity and ensure all assigned posts are properly staffed Handle incoming phone calls, emails, texts, and operational communications professionally Provide customer service and operational support to clients Assist in resolving client concerns, complaints, and service-related issues Document incidents, employee performance concerns, disciplinary actions, attendance issues, and operational notes Communicate performance expectations, policy reminders, and operational instructions to employees Assist with onboarding new employees, including collection and review of employment documentation Coordinate interviews, schedule applicants, and assist with hiring and recruiting processes Assist with onboarding new clients, service setup, account documentation, and operational coordination Prepare and send operational documents, contracts, insurance certificates, reports, and related paperwork Assist accounting and payroll departments with administrative support, timekeeping follow-up, invoice-related matters, and payroll coordination Maintain organized digital and physical records Support field supervisors and other dispatch personnel with operational tasks Assist with maintaining compliance-related records and company procedures Monitor emails, reports, schedules, and operational systems to ensure timely follow-up and resolution of issues Perform general administrative and clerical duties as assigned Participate in additional operational, administrative, customer service, staffing, scheduling, or coordination duties as assigned by management Qualifications Previous dispatching, operations, administrative, scheduling, customer service, or office coordination experience preferred Ability to multitask and prioritize in a fast-paced environment Strong verbal and written communication skills Strong conflict resolution and problem-solving abilities Professional phone etiquette and customer service skills Ability to work independently and as part of a team Strong organizational skills and attention to detail Proficiency in Microsoft Office Suite, Google Workspace, and general computer systems Ability to maintain confidentiality and professionalism Experience in the security industry is preferred but not required Experience with scheduling, staffing coordination, payroll support, or HR-related administrative work is a plus This position may require working both indoors and outdoors in varying weather conditions. Duties may involve prolonged periods of sitting, standing, walking, typing, phone communication, and computer usage. Occasional lifting, bending, reaching, or movement of office materials may be required. This is a dynamic operational role that may require flexibility in duties, schedules, responsibilities, and assignments based on company needs, staffing demands, operational requirements, emergencies, or client requests. Additional Information Employment responsibilities, duties, reporting structures, operational assignments, schedules, and work locations may change at the discretion of management based on business needs and operational requirements. Employees may be assigned additional related duties not specifically listed in this job description. Equal Opportunity Employer

SECURICO

Guard Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, age, disability, veteran status, protected leave status, or any other protected classification under applicable federal, state, or local laws. PPO #122548

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k)

Work Location:

In person