A Human Resources Clerk or Technician provides a variety of specialized clerical duties in support of HR services and programs within an organization or company. Processes requisitions to fill vacancies, posts job vacancies, coordinate and maintains relationships with recruiting agencies, monitors open posting activity and processes applications. May act as an advisor regarding HR policies and programs.
Recruitment #26-1352-01 Date Opened 8/10/2026 12:00:00 AM
Filing Deadline 8/24/2026 5:00:00 PM
Salary $40.19 - $49.34/hour; $78,370.50 - $96,213.00/year
Employment Type Permanent Full-Time Employment HR Analyst Maria Tabora
Department Retirement
Work Location Oakland Type of Recruitment New, open, assembled
INTRODUCTION THIS IS A NEW ASSEMBLED EXAMINATION.
The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
SUPPLEMENTAL QUESTIONNAIRE
A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.
APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE WILL ONLY BE ACCEPTED ONLINE. DESCRIPTION THE AGENCY
The Alameda County Employees' Retirement Association (ACERA) is the retirement pension plan for public employees in Alameda County, California who work for Alameda County and other agencies. ACERA was established in 1948 by the Alameda County Board of Supervisors to provide retirement, disability, and death benefits to Alameda County and member district employees. The ACERA retirement plan provides lifetime benefits to members of the retirement system who meet the minimum age and length-of-service requirements or are eligible for disability retirement. The plan is a significant and fundamental part of the comprehensive benefits package that participating employers offer to eligible employees, allowing employees to collectively invest their deferred wages to receive a secure income after retirement. ACERA also administers retiree health care and supplemental cost-of-living benefits.
MISSION:
To provide ACERA members and employers with flexible, cost-effective, participant-oriented benefits through prudent investment management and superior member services. For more detailed information about the agency, visit: Alameda County Employees' Retirement Association (ACERA).
THE POSITION
Under close supervision and direction from the Senior Retirement Technician, this class of Retirement Technician, conducts enrollment, processes retirement benefits and provides on-going assistance to eligible members of the Alameda County Employee Retirement Association (ACERA) participating members with Pension, Death, Disability, Health and Dental Plans and performs other related duties as assigned.
MINIMUM QUALIFICATIONS EITHER I
Experience:
The equivalent of one year full-time experience in the class of Employee Benefits Tech I with experience processing and explaining employee health related benefits in the Alameda County classified service.
OR Pattern II:
Experience:
The equivalent of two years of full-time experience processing and explaining pension or health related benefits program in a department of a private or public organization. One year of payroll experience may be substituted for one year of benefits experience. A Bachelor's degree with major course work in Business or Public Administration, Accounting, Economics, Human Services or related field or possession of the Certified Employee Benefits Specialist certificate may be substituted for two years of the required experience.
NOTE:
The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
Effective customer service techniques.
Team-based work environment.
Information gathering and interviewing techniques.
Research methods.
Basic mathematical functions and computations, including calculating percentages and prorated benefit amounts.
1937 Act County Employees Retirement Law.
Word processing and spreadsheet applications and data entry skills.
Calculators and their functions.
Correct usage of English, including punctuation, spelling and grammar.
Ability to:
Listen attentively in order to discern members' needs.
Demonstrate sensitivity and interpersonal skills when interviewing and counseling members.
Be diplomatic and tactful when dealing with a variety of people of diverse backgrounds.
Establish and maintain professional relationships with ACERA members, ACERA staff, personnel in other departments and agencies, members of the Board of Retirement and with representatives from legal, medical or consultant firms.
Work independently and in a team-based environment.
Communicate effectively in oral and written form.
Independently draft correspondence and procedures.
Research and prepare clear, concise and comprehensive reports.
Read, comprehend, interpret and apply laws, rules, regulations, policies and procedures.
Maintain information system database through accurate input of data.
Perform a variety of mathematical computations using a calculator.
Use and/or design spreadsheet applications to automate work processes.
Function proficiently in an automated office environment.
Multi-task and prioritize work projects.
EXAMINATION COMPONENTS
The examination will consist of the following steps: A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
A review of candidates' supplemental questionnaires to determine the best qualified.
An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.
