Staff Assistant

CURRENT BRONSON EMPLOYEES

- Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BAH Bronson at Home Title Staff Assistant Under general supervision and according to established policies and procedures, provides secretarial and clerical services to staff and managers of an assigned unit/department. Prepares correspondence, types a variety of office records, provides information/customer service to patients and visitors, maintains and updates departmental records, gathers data, and prepares reports. Depending on assigned department, may also handle staffing/scheduling/payroll responsibilities and provide meeting support by scheduling meetings, creating agendas/taking minutes, and distributing information to attendees. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) and 1-2 years general office, preferably healthcare, experience and/or training required Associate's degree preferred Additional education/experience may be required depending on department BMH Cardiac Rehab department: BLS certification required upon hire or within the first 90 days of employment and performs 12 lead EKGs for BMH Cardiac Rehabilitation.

• Must be proficient with multiple standard business software(s) on personal computer (i.e. Microsoft applications, staffing, payroll and supply applications), with keyboarding speed of 45-65 words per minute (skills tested through Human Resources at an acceptable level). Additional training is provided on-the-job.
• Must be dependable and reliable
• Must be able to maintain both staff and patient confidentiality
• Must be able to communicate effectively with others by phone, face to face, and in writing
• Must have excellent customer service and interpersonal skills; including being polite, considerate, positive and courteous to fellow employees, patients, visitors both while on the telephone and in person.
• Additional knowledge of general or specific medical/technical terminology may be required for certain departments.
• Additional training is provided on-the-job.

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. Duties are dependent on assigned department:

• Completes a variety of secretarial tasks, including transcription of written or dictated materials, processing of invoices, making travel arrangements, and typing of correspondence, memos, minutes, forms, tables, charts, schedules, patient reports, and records
• Maintains and updates departmental records and files; may compile and maintain financial and/or budget data.
• Maintains and updates departmental schedules and payroll on a daily basis while adhering to staffing and scheduling policies.
• Communicates with each unit to determine staffing needs at the beginning of each shift.
• Uses critical thinking skills and data obtained to determine placement of staff.
• Troubleshoots problem areas of need and contacts extra staff on short notice as needed.
• Requisitions regularly used office supplies and small equipment repair and maintenance services. Ensures that adequate supplies needed for smooth office operation are available.
• Operates a variety of office equipment, PC, calculators, fax machines, photocopy machines, etc.
• Develops and maintains spreadsheets and databases to input, maintain and retrieve data, track statistics, monitor activities and to provide regular and recurring reports, i.e., monthly unit P.I. reports and supplemental staffing reports.
• Maintains departmental or management calendar. Schedules and/or reschedules appointments, and advises staff or manager of schedule changes/modifications.
• Receives and directs or escorts patients and visitors; places, receives, and directs phone calls; takes and transmits messages. Provides information to callers, or refers them to others.
• In addition to the above general secretarial and clerical duties, performs specific functions unique to the individual department or unit, such as processing patient charges, preparing and distributing worksheets and other materials, inputting production and other operational data, processing payroll transactions, transcribing patient test results, and coordinating educational functions.

Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 7300 Home Care (BAH) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson! Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area's largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson's exceptionally high quality standards enable us to do what's right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What's more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America's Best-In-State Employers (2022-23), by Newsweek as one of America's Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.