Business Support Specialist

Business Support Specialist - Albany, NY (Long-Term Contract)We're seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you'll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.

Key Responsibilities:

Process transactions in finance, HR, or support services, following established procedures and service level agreements.

Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance.

Respond to inquiries and resolve issues through the call center and ticketing system.

Investigate and correct complex processing errors to maintain data integrity.

Analyze data to support audits and improve operational practices.

Provide professional, responsive customer service.

Identify user needs and recommend system or process enhancements.

Assist with audit reviews and evaluations.

Collaborate with team members to manage workload across service lines.

Ensure clear, timely, and accurate communication, including email correspondence.

Call Mary Christman or Gabrielle Maisonet at 518-462-1430 to learn more and share your interest. We look forward to connecting!