We are looking for a Human Resource Assistant to support a busy HR service environment in Boca Raton, Florida. This Long-term Contract position is ideal for someone who enjoys helping employees and managers, resolving questions efficiently, and delivering a high standard of service across multiple communication channels. The role is hybrid, with onsite work required three days per week, and focuses on HR process support, case documentation, and accurate guidance on employee-related policies and systems.

Responsibilities:

• Respond to a high volume of employee and manager inquiries through phone, chat, and other support channels with professionalism and urgency.
• Process day-to-day HR transactions in Workday and related platforms while maintaining accuracy and timeliness.
• Research questions carefully, identify the underlying issue, and provide clear guidance on HR policies, procedures, and employee lifecycle processes.
• Support users with navigation and general questions related to HR systems such as Workday, Kronos, and associated tools.
• Document every interaction thoroughly in the case management system, including the issue raised, actions taken, and final resolution.
• Monitor service expectations by working within established service levels, performance goals, and operational metrics.
• Escalate complex or sensitive matters to Tier 2 specialists or HR leadership when additional expertise or approval is needed.
• Protect confidential employee and company information and follow all applicable policies, legal requirements, and compliance standards.
• Identify recurring issues and share insights that can improve team workflows, communication practices, and service delivery efficiency.