PT Clerk WRTTC

This person will provide administrative support and assist in the day-to-day operations of the WRTTC in the General Purpose Lab. They are responsible for providing exceptional customer service and assistance to students, staff and faculty. This position requires a combination of customer service, administrative support tasks and basic problem-solving skills. This role requires a dedicated individual who is committed to providing exceptional service and furthering the Midland College Mission and Core Values. Report to work at the scheduled work time; open the lab for operation in a punctual manner Greet students, staff and faculty, entering the General Purpose Lab, in a friendly and professional manner Answer phone calls and in-person inquiries Able to direct phone calls to the appropriate party Assist with filing, data entry, and maintenance of records Assist with administrative tasks as requested by staff or faculty Collaborate with other staff members to ensure efficient operation of the General Purpose Lab Responsible for monitoring students' use of the General Purpose Lab Ability to follow instructional directions and effectively communicate information to dual credit and general students Monitor students who are testing in the General Purpose Lab or in the library Monitor students in a classroom setting, in the absence of the instructor; ensure that the students work on assigned classwork (prepared by the instructor) during class time Keep the General Purpose Lab clean, in order, and suitable for studying Provide minor maintenance of printers and copiers, such as clearing jams and replacing toner Request supplies such as paper, toner, and other miscellaneous items in a timely manner for daily operation of the General Purpose Lab Assist instructors with computer equipment, as needed, and provide support to all users of the General Purpose Lab Assist Dual Credit Team with assigned clerical duties Maintain a daily sanitizing schedule Perform other computer maintenance duties as required Comply with all FERPA guidelines Other duties as assigned Required Qualifications High school diploma or equivalent required Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy in record-keeping Knowledge of basic computer applications (e.g., Microsoft Office suite) Ability to maintain confidentiality and handle sensitive information with discretion Must maintain a positive work environment, friendly attitude, be dependable, and comply with all safety requirements Ability to follow directions from staff, faculty or testing coordinator in regards to student testers May be required to work evenings, weekends, and holidays, as needed Preferred Qualifications College Coursework Preferred Previous Administration or Customer Service Experience with multi-line telephone Physical Demands Must be able to lift or move up to 25 pounds Must be able to sit or stand for long periods of time Use of manual dexterity Ability to maneuver in small spaces such as under desks Ability to move about to assist students The person in this position frequently communicates with others verbally and electronically; must be able to exchange accurate information Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus