Assistant - P&C Service Center

Utah Valley University is seeking a part-time Assistant for the People & Culture Office who thrives in a collaborative, service-focused environment. This role offers the opportunity to make a meaningful impact by serving as a trusted first point of contact for employees, applicants, and community members seeking guidance on employment processes, benefits, and HR systems. The P&C Service Center Assistant performs confidential work, supports the Banner HRIS system, verifies documentation for federal I-9 compliance, and helps ensure smooth processing of background checks, compensation, and employee relations matters. Ideal for someone who values accuracy, discretion, and helping others, this position provides hands-on experience across a wide range of People & Culture functions while contributing to a positive and supportive workplace experience. Responsible for managing incoming calls as well as walk-in traffic from faculty, students, staff, and the general public. This includes disseminating information, recording, assisting with general questions, troubleshooting, problem-solving, and routing to the appropriate personnel and/or institutional area. Responsible for processing background checks, initiating and following through with new hire paperwork and processing. Verifies document to complete the federal I-9 form. Provide information and assistance to job applicants with respect to the job search and application process; assist applicants with routine questions about job vacancies and application status; refer requests for in-depth job search assistance to the talent acquisition team. Follow up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation. Provide general information and assistance for all of People & Culture and refer complex issues and specific questions to subject matter experts (SME). Maintain and update UVHire, Background Check, and I-9 information in the HRIS system to ensure proper recording, routing, retention, storage and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines. Assist various P&C areas with special projects or events as assigned. Perform miscellaneous job-related duties as assigned. High School diploma or equivalent and two years of experience in customer service, office administration, or human resources support; or an equivalent combination of education or experience. Preferred Qualifications Previous work experience in a human resources role. Knowledge Knowledge of People & Culture processes, procedures, and documentation, as applicable to a public institution. Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation. Knowledge of general office etiquette to maintain a professional environment. Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring and Word. Working knowledge of automated job application systems and procedures. Skills Excellent verbal and written communication skills in order to interact professionally and effectively communicate with a wide range of individuals in a diverse University community. Excellent customer service skills with the ability to remain calm and professional in stressful situations. Data management and tracking skills. Demonstrated ability to maintain confidentiality. Records maintenance skills. Skills in the use of personal computers and related software applications. Abilities Ability to maintain composure in stressful and busy situations. Ability to maintain high accuracy and work quality standards. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Ability to use independent judgment and to manage and impart confidential information. Ability to work effectively in a team environment. Ability to organize and manage workload effectively in order to meet deadlines despite competing demands for time and resources. Ability to follow verbal and written procedures and instructions.