At Kustom, we bring order to chaos after disaster strikes
- restoring property, stability, and peace of mind for businesses and families across the country.
As Director of Human Resources, you will help shape and lead the people strategies, employee experience, and HR operations that support our teams nationwide. This is an onsite leadership role based in our corporate office, requiring a strong in-person presence and close partnership with leaders and teams across the business. What You Do As the Director of Human Resources at Kustom US, you bring strategic leadership and operational execution to the HR function while helping build scalable, people-focused practices across the organization. You balance strategy and execution across employee relations, compliance, leave administration, performance management, HR operations, and team leadership. You are successful in this role by: Leading HR Strategy & Operations Partnering with leaders to align HR priorities with business goals and operational needs Leading and developing the HR team while driving accountability, responsiveness, and service excellence Improving HR processes, systems, reporting, and workflows to strengthen efficiency, scalability, and compliance Supporting organizational growth, workforce planning, restructures, acquisitions, and change initiatives Strengthening Employee Experience Enhancing onboarding, learning, and employee development programs across the organization Supporting manager effectiveness through coaching, communication, and performance management guidance Identifying opportunities to improve engagement, retention, accountability, and the overall employee experience Overseeing Compliance & Employee Relations Leading employee relations strategy, investigations, corrective action, and complex workplace matters Ensuring compliance with federal, state, and local employment laws across a multi-state environment Overseeing leave administration, accommodations, and return-to-work processes Supporting policy development, risk mitigation, and consistent HR practices across the organization What You Bring You are a collaborative, solutions-oriented HR leader who can navigate complexity, build trust quickly, and drive practical outcomes in a fast-moving environment. You thrive in this role because you bring: Progressive HR Leadership Experience 8-10+ years of progressive HR experience across employee relations, compliance, HR operations, performance management, and leadership support 3-5+ years of HR leadership experience managing teams, partnering with senior leaders, and driving cross-functional initiatives Experience supporting fast-paced, multi-state operational environments with evolving business needs Strong Compliance & Employee Relations Expertise Deep knowledge of multi-state employment law compliance, workplace investigations, corrective action, leave administration, and organizational risk management Experience advising leaders through sensitive employee matters with sound judgment, consistency, and professionalism California and Washington employment law experience preferred Operational & Strategic HR Capability Experience improving HR processes, systems, reporting, workflows, and operational efficiency The ability to balance strategic thinking with hands-on execution while driving accountability and scalable people practices Strong organizational, communication, coaching, and relationship-building skills Professional Credentials & Development Focus Bachelor's degree in Human Resources, Business Administration, or a related field preferred PHR, SPHR, SHRM-CP, or
SHRM-SCP
certification preferred Experience supporting onboarding, training, leadership development, and employee growth initiatives Why Join Kustom Culture That Inspires
- Teamwork, integrity, and a growth mindset define us Total Rewards Package
- Competitive weekly pay with a comprehensive benefits package including health, dental, vision, 401(k), PTO, and more Career Growth Opportunities
- Training, mentorship, and the chance to advance your career while enhancing your skills Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm.
We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild
If you are ready to help people navigate chaos with confidence, we want to meet you. Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check. Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice.
