Job Description Help for Job Description. Opens a new window.

JOB SUMMARY

Serves as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers within Universal Destinations and Experiences (UDX) involving allegations of unfair treatment, discrimination, harassment, and retaliation. Operates in a manner to preserve the confidentiality of those seeking services. Acts as a liaison to NBCUniversal Legal regarding such investigations. Evaluates trends and assists with work environment assessments. Provides recommendations for the resolution of investigations.

MAJOR RESPONSIBILITIES

• Responsible for conducting, coordinating, and handling internal investigations of highly sensitive and/or complex employment-related complaints (i.e., allegations of harassment, discrimination, retaliation, management, work environment, reasonable accommodation, etc.) to ensure issues are resolved in a fair and consistent manner.
• Reviews cases in the case management system for consistency and calibration purposes. Analyzes case data regularly to build metrics and provide trends to HR Business Partners and Operations.
• Regularly partners with Legal, HR Business Partners, and NBCU Fair Employment Practices on a variety of sensitive matters.
• Works with individuals and groups to assess work environments in order to continue the culture of direct relationships with Team Members. Recommends options to Operations and HR Business Partners to help resolve conflicts, problematic issues, or concerns, and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned