HR & Client Experience Partner

HR & Client Experience Partner Clive, IA Job Details Full-time 6 hours ago Qualifications Performance dashboard reports HR policy development Employee onboarding Dashboard development Computer operation Document review (document control) Customer relationship building Microsoft Outlook Writing skills Talent acquisition platforms Regulatory compliance Bachelor's degree in business ATS Compliance audits & assessments HR legal compliance Mid-level Client relationship development Windows Performance management 3 years Policy & process development Bachelor's degree Human Resource Management HR systems implementation Employee relations management Business Administration CRM system proficiency LMS Human Resources Employee engagement Onboarding process management Business Bachelor's degree in Human Resource Management Escalation handling Software training Communication skills Internal audits

Full Job Description Position Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Human Resources Conducts HR audit for new clients to ensure compliance. Completes HR audit of personnel files and policy and process compliance. Review client handbook, policies, job descriptions, and other HR documents as requested by client and create as needed. Provides HR consultation to clients leadership and management team. Responds to Worksite Employee questions and concerns as needed. Assist Clients with HR employee communications as needed. Assists in the development of HR systems, processes, and tools for clients. Provides consultative and development of the following systems within the

Employee Lifecycle:

o Talent Attraction Onboarding program, offer letters, job descriptions, job postings. o Talent Management-employee relations, EPLI claim administration, leave administration, compliance, performance management, engagement, and recognition. o Talent Development-new employee orientation, compliance training, leadership development, and other HR training as requested. o Talent Transitions-unemployment administration, separation letters, and exit interview templates. Completes HR audit of personnel files and policy and process compliance. Provides regulatory and compliance updates to clients and ensures clients policies and practices are compliant. Conducts formal investigations and inquiries; administers employee grievance procedures. Maintains and updates employee handbook and policies as requested by client. Assist clients with using LMS, ATS, HRIS, and other applicable Connectify systems. Implements ATS, LMS, and background check support; provides training and resources on systems. Develops HR dashboard and delivers to clients quarterly Works with clients to define initial benefit contribution strategy. Creates benefit summaries, communication plans, and information for annual benefits renewal. Provides operations team with benefit information necessary to complete annual benefits renewal. Documents HR activity in CRM. Client Experience Serve as main point of contact for all aspects of client relationship. Collaborates with internal teams for resolutions to client questions and concerns. Escalates service issues to HR & Client Experience Officer as needed. Plans, organizes, and facilitates regular meetings with clients. Actively participates in client implementation process including attending weekly client implementation meets Conducts onsite or virtual employee onboarding and benefit enrollment meetings during implementation process. Prepares summary report and dashboard for client quarterly meetings and reviews with HR & CE Officer. Tracks all service touchpoints in

CRM. EDUCATION, TRAINING, AND EXPERIENCE

Required Bachelors degree in business or human resource management or related field; or 3-5 years of equivalent experience 3 5 years of customer-facing experience Preferred Must successfully pass and maintain PHR or SHRM-CP designation within one year of qualification to take exam

REQUIRED SKILLS

Ability to work under general supervision and work independently on projects. Utilize work experience and judgment to plan and accomplish goals. A moderate degree of creativity and latitude is expected. Professional interpersonal skills to establish and maintain effective relationships with Clients and team members in a timely and respectful manner. Professional written and oral communication skills. Ability to change priorities quickly based on Client and internal needs. Ability to adhere to strict confidentiality standards. Demonstrates outstanding judgement in providing HR counsel dealing with complex factors with which there is minimal or no precedent. Ability to present information to various groups in a variety of formats including large group presentations.

TOOLS, EQUIPMENT, AND SOFTWARE

Must be able to proficiently operate Windows PC with MS Office and MS Outlook Familiar use with HRIS, Applicant Tracking System, Learning Management System, Performance Management system and other HR-related programs Familiar use with Client Relationship Management systems

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Primarily indoor work in a remote office environment requiring long periods of sitting Frequent utilization of manual dexterity and visualizing of a computer screen Limited travel by vehicle and air to Client worksites as needed No unusual physical requirements