Partner Engagement Manager

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Acts as the primary liaison to Delta Dental Partner Plans and Affiliates in order to meet the expectations and requirements of assigned clients; including account support, relationship building, reporting, quality service delivery, and program strategy.

Primary Job Responsibilities:

Ensures all service needs are adequately met for resolution of issues and ongoing requests. Analyzes new requests by engaging with internal and external contacts to review, assess, solution, and deliver results that achieve business goals in alignment with the Government Programs business model. Acts in a consultative role to provide ongoing training and education to partners regarding new value-add service offerings, market updates, innovative benefit approaches, and retention-based strategies. Organizes, coordinates and prepares for activities related to business development, bids/RFPs, implementations, renewals, and performance reviews. Builds and maintains relationships with key decision-making individuals to ensure retention of current client base and development of new opportunities. This includes regular engagement via individual calls, meetings, conferences, etc. Monitors assigned book-of-business to ensure business strategies meet government program financial objectives. Participates in business and professional organizations to develop relationships and improve knowledge. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.