Director, People Business Partner

Company:

Mastercard Location:

Purchase, NY Career Level:

Director Industries:

Banking, Insurance, Financial Services Description Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, People Business Partner Overview The Director, People Business Partner (PBP) is a hands-on leadership role within the People & Capability (P&C) organization, responsible for driving the local execution of people priorities while also leading and developing a team, or Pod, of Location People Business Partners. This role operates as a player-coach, maintaining a local PBP portfolio while providing people leadership, coaching, and day-to-day guidance to PBPs within the Pod. The Director serves as a trusted advisor to people leaders and employees, supporting both location-based needs and broader P&C priorities. This role partners closely with business leaders, People Business Partners, and COEs to ensure people programs, processes, and initiatives are effectively implemented, locally relevant, and aligned with Mastercard's people strategy and business goals. This role reports to the Vice President, People Business Partner, U.S. Location PBPs and plays a critical role in enabling strong, consistent people leadership across U.S. locations. Success in this role requires strong execution skills, the ability to lead through influence, and comfort balancing strategic leadership with hands-on delivery in a dynamic, evolving environment. Role Leadership Through Change & Ambiguity

• Leads with confidence during periods of change, transformation, and ambiguity, helping people leaders, employees, and PBPs navigate evolving priorities, organizational shifts, and new ways of working.
• Applies strong change management principles to translate enterprise and P&C strategy into clear, actionable local execution.
• Acts as a stabilizing presence for the Pod, broader team, and local stakeholders, balancing speed, clarity, and thoughtful decision-making. People Leadership & Pod Management
• Leads, coaches, and develops a team of Location People Business Partners, providing ongoing direction, feedback, and support to ensure high-quality delivery of P&C services.
• Acts as a player-coach by maintaining a local PBP portfolio while modeling strong business partnering and people leadership behaviors.
• Sets clear priorities, ensures consistent ways of working, and supports capability-building across the Pod. People Strategy & Program Execution
• Drives the local execution of core People & Capability programs, including talent and performance management, learning and development, employee engagement, workforce planning, and year-end compensation processes.
• Partners with P&C leadership and COEs to translate enterprise people strategies into effective local and regional execution.
• Shares local and field-based insights to inform the ongoing evolution and effectiveness of people programs and initiatives. Business Partnership & Employee Support
• Serves as a trusted advisor to people leaders and employees within the Director's local portfolio, providing coaching and guidance on development, performance, reward, and people processes.
• Manages a range of employee relations and general talent matters for U.S.-based employees and leaders, in partnership with Employee Relations Services as appropriate.
• Supports community engagement and culture-building efforts within assigned locations. Advisory, Coaching & Collaboration
• Coaches people leaders and employees on navigating people processes, utilizing self-service tools, and addressing complex or sensitive matters.
• Collaborates closely with BU People Business Partners, COEs, and the GBSC to ensure seamless delivery of P&C services.
• Serves as a subject matter expert on the local labor market and regulatory environment, ensuring compliant and thoughtful people practices. Operational Excellence
• Contributes to the daily delivery of local P&C operations, ensuring accuracy, consistency, and a positive employee experience.
• Balances strategic leadership with operational execution, ensuring both immediate needs and longer-term priorities are effectively addressed. All About You General
• Proven success coordinating and delivering corporate HR programs and processes (e.g., talent management, performance management, and year-end compensation planning), including tracking progress and outcomes.
• Demonstrated ability to lead, coach, and develop other People Business Partners or HR professionals in a matrixed or distributed environment.
• Strong experience consulting with people leaders and senior stakeholders on both strategic and local people-related matters.
• Solid background advising employees and leaders on employee relations, talent, and performance topics within a U.S. regulatory context.
• Demonstrated ability to build trusted relationships and collaborate effectively with COEs, business leaders, and cross-functional partners.
• Agile, growth-oriented mindset with a continuous focus on simplicity, clarity, and practical solutions.
• Strong understanding of business drivers and the ability to translate that understanding into effective people strategies and actions.
• Highly self-motivated, organized, and comfortable balancing hands-on execution with leadership responsibilities.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• High level of proficiency with Microsoft Office tools.
• Strong knowledge of U.S. federal and applicable state labor laws. Creative & Innovative Leadership
• A creative and innovative thinker who thrives in ambiguity and is energized by building, shaping, and evolving new ways of working.
• Demonstrated ability to lean in and help design, pilot, and refine new P&C approaches, capabilities, and operating models.
• Comfortable challenging the status quo, bringing forward new ideas, and translating vision into practical, scalable solutions.
• Motivated by the opportunity to help create and strengthen a modern People & Capability function that meets the needs of a dynamic, evolving organization.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges Purchase, New York:

$168,000 - $269,000

USD O'Fallon, Missouri:

$146,000 - $234,000 USD