The Employee Relations & Compliance Manager leads the association's employee relations function, serving as the primary resource for workplace investigations, conflict resolution, performance and conduct matters, and supervisor coaching across all branches and departments. The position conducts thorough and impartial investigations, reviews and approves all formal disciplinary actions, and ensures that employee relations practice is applied fairly and consistently association-wide. The Manager builds supervisor capability through training and day-to-day coaching so that routine performance and conduct matters are addressed appropriately at the branch level. The position also owns the unemployment compensation process from initial claim through final determination, including SIDES responses, appeal strategy, and referee hearing representation, and is responsible for staff clearance compliance, I-9 compliance, and accreditation and licensing documentation requirements. Reporting to the Associate Vice President of Human Resources, the Manager serves as a trusted partner to leadership, employees, and HR team members in resolving conflicts, mitigating organizational risk, and strengthening a culture of accountability and respect.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field required; equivalent experience considered. Five or more years of progressive human resources experience, with at least three years focused on employee relations. Demonstrated experience independently leading workplace investigations from intake through findings. Proven experience managing disciplinary processes and advising supervisors on performance and conduct matters. Experience managing unemployment compensation claims, including preparation for and representation at appeal hearings, strongly preferred. Strong working knowledge of federal, state, and local employment law. Knowledge of Pennsylvania Child Protective Services Law, I-9 compliance requirements, and audit procedures. Familiarity with Praesidium, ACA Camp, and DHS accreditation and licensing standards preferred. Experience in a multi-site organization with a large part-time or seasonal workforce preferred. Proven ability to train and coach managers and supervisors. Excellent judgment, discretion, and ability to manage sensitive and confidential information. Strong organizational skills and the ability to manage multiple cases and regulatory deadlines simultaneously. Advanced computer knowledge with proficiency in HRIS systems and the ability to learn new systems. SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred. Obtain and maintain all required certifications and trainings within 90 days of hire.