Job Description
The Director of HR Shared Services leads how associates get help from HR—making it easier, quicker, and more consistent across JM Family. This leader designs how work gets done which significantly impacts the overall associate experience. The role focuses on simplifying processes, expanding self‑service and automation, and making sure associates and leaders feel supported and heard. Partnering closely with the entire HR organization, Legal, and business leaders, this role balances strong operations with good judgment, empathy, and trust. This position operates in a hybrid work model based in Deerfield Beach, FL (3 days per week onsite).
Responsibilities:
Set the vision for how HR Shared Services works today and how it should work tomorrow. Lead teams that handle sensitive associate relations issues with care, fairness, and good judgment. Make it easier for associates and leaders to find answers and resolution through clear content and better self‑service tools. Work closely with HR Technology to improve digital tools, automation, and AI‑enabled support. Use data, trends, and associate feedback to improve service, processes, and experience. Reduce repeat questions and rework by fixing root causes—not just handling cases faster. Set clear service expectations and hold the team accountable for quality, consistency, and follow‑through. Build, develop, and inspire a team that delivers results while living JM Family's leadership model. Qualifications:
10+ years of progressive leadership experience, including building or running HR Shared Services, HR Operations, or large support teams (Customer Service, Operations or Technology). Experience modernizing HR support through better processes, clearer ownership, self‑service, automation, and digital tools. Strong enterprise thinker who understands how HR services connect across the business and knows how to work across teams to get things done. Proven ability to move from big ideas to real results by setting direction, simplifying work, and driving consistent execution. Natural people leader who builds solid teams and develops capability. This leader is known for building trust. They do this by being present, showing support, and influencing others across teams, including associates and business leaders. Comfortable using data, trends, and business insight to make decisions, spot issues early, and improve how work gets done. Demonstrates sound judgment, accountability and extreme ownership. The leader must be confident making decisions in gray areas and owning outcomes. Adaptable and resilient leader who stays steady during change and helps others navigate ambiguity. #LI-AM1 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM
Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran's passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that's what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a "we" culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance:
Rachel Thompson Southeast Toyota Finance Holly Counts
