People & Culture Manager (Seasonal)

TITLE:

People & Culture Manager STATUS:

Temporary (approximately 6-9 months) with potential for extension

LOCATION

In-Person/Hybrid (Becket, MA)

SCHEDULE

: In-Person (May-August). Hybrid, 1-2 days per week remote (September through April)

REPORTS TO

Director of Talent, Inclusion & Culture

DEPARTMENT

People & Culture

WORKS WITH

All staff, Interns, Alumni

COMPENSATION

: $32 - $34 per hour / Averaging 40h per week

SUMMER ONLY

: Three meals a day, free access to classes, performances, talks, and studio usage.

POSITION OVERVIEW

Jacob's Pillow is in a period of growth and organizational evolution within its People & Culture function. To ensure continuity, operational excellence, and high-quality support for our staff during this transition, we are seeking a People & Culture Manager (Temporary) to join our team on a temporary basis, starting as soon as possible through December 2026. This is a hands-on, high-impact role embedded within a small, dynamic People & Culture team. You will report to the Director of Talent, Inclusion & Culture and work alongside a People Operations Manager and an Office Administrator & Alumni Relations Coordinator. The ideal candidate thrives in fast-paced, mission-driven environments and brings both strategic thinking and a roll-up-your-sleeves operational approach to HR work. This role is hybrid, with required on-site presence during the summer festival season (approximately June through August). Candidates who are local to western Massachusetts or reside within a one-hour radius of Becket, MA are strongly preferred.

RESPONSIBILITIES

Key Responsibilities Employee Relations & Staff Engagement Serve as a trusted resource and first point of contact for employee relations matters, including workplace concerns, conflict resolution, and performance-related conversations. Conduct fair, thorough, and timely investigations when needed, ensuring compliance with organizational policy and applicable employment law. Coach managers and supervisors on best practices for feedback, documentation, and navigating sensitive personnel situations. Partner with leadership to proactively identify and address workplace climate issues before they escalate. Support the planning and execution of staff events, social programming, and community-building activities that foster connection and belonging across year-round and seasonal staff. Design and implement engagement initiatives that strengthen staff morale, retention, and sense of belonging. Affinity Groups & Employee Resource Groups (ERGs) Provide operational and strategic support to existing and emerging Affinity Groups and ERGs, including meeting facilitation, resource coordination, and leadership development for group leads. Collaborate with the Director of Talent, Inclusion & Culture to align ERG programming with the organization's broader inclusion and belonging strategy. Serve as an accessible liaison between ERG members and organizational leadership, ensuring that employee voices inform institutional decision-making. Leave Management, Workers' Compensation & Compliance Serve as a primary liaison for all employee leave programs, including

FMLA, PFML, ADA

accommodations, and other statutory and organizational leave policies, coordinating intake, documentation, and return-to-work processes in partnership with the Director of Talent, Inclusion & Culture. Provide end-to-end operational support for workers' compensation claims, coordinating with carriers, healthcare providers, and supervisors to ensure timely reporting, proper documentation, and compliance. Serve as a key liaison to the People Operations Manager, taking temporary ownership of the process and providing critical capacity during high-volume periods. Own the I-9 verification process for all new hires under the guidance of the People Operations Manager, ensuring compliance with federal employment eligibility requirements and maintaining audit-ready records. Support compliance with federal, state, and local wage-and-hour regulations, benefits reporting requirements, and ACA obligations. Payroll & Benefits Support Provide high-level support to the People Operations Manager, who leads payroll processing, by assisting with troubleshooting, auditing timekeeping records, and resolving discrepancies within the organization's HRIS (Paycom). Serve as a knowledgeable resource for staff on benefits enrollment, eligibility, claims issues, and life-event changes, working directly with carriers and vendors as needed. Collaborate with the People Operations Manager to maintain data integrity across payroll, benefits, and personnel systems. People & Culture Operations & SOPs Support the development, updating, and maintenance of departmental Standard Operating Procedures (SOPs) to ensure consistency, compliance, and institutional knowledge continuity. Contribute to department-wide projects and priorities as they emerge during the transition period, including policy updates, process improvements, and documentation. Maintain strict confidentiality and exercise sound judgment in all matters related to personnel information and organizational operations. Support the transition to incoming permanent leadership by ensuring clean documentation, organized systems, and a clear operational handoff.

QUALIFICATIONS

Required +5 years of progressive HR/People Operations experience, with demonstrated depth in employee relations, leave management, and payroll/benefits support. Strong working knowledge of federal and Massachusetts employment law, including FMLA, PFML, ADA, wage-and-hour, workers' compensation, and benefits compliance. Hands-on experience with HRIS platforms (Paycom experience strongly preferred) and comfort navigating payroll and benefits systems at a detailed, transactional level. Experience managing I-9 verification processes and maintaining compliant employment eligibility records. Excellent interpersonal and communication skills, with the ability to build trust quickly across all levels of an organization. Proven ability to handle sensitive situations with discretion, empathy, and a commitment to fairness. Experience working in mission-driven, nonprofit, or arts/cultural organizations. Preferred PHR, SPHR, SHRM-CP, or

SHRM-SCP

certification. Experience supporting or facilitating Affinity Groups, ERGs, or DEIB programming. Familiarity with the unique HR dynamics of organizations with both year-round and large-scale seasonal workforces. Comfort operating with a high degree of autonomy in a small-team environment. Experience developing, writing, or maintaining HR Standard Operating Procedures. Local to western Massachusetts or within a one-hour commuting radius of Becket, MA.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work environment includes both indoor office and outdoor campus settings; summer months involve increased activity, foot traffic, and pace. Occasional evening or weekend work may be required during Festival and programming periods. Working regularly in wooded areas and uneven terrain with exposure to native wildlife, including, but not limited to, rodents, ticks, and mosquitos. Working regularly outdoors in all weather conditions, including inclement weather. Moving through and between multiple locations throughout the entire campus. Remaining in a stationary position for extended periods of time. We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you've done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team driven by creativity, curiosity, inclusion, integrity, flexibility, and partnership.

HIRING PROCESS

Apply:

Interested individuals are encouraged to send a cover letter, resume, and references by submitting an application using the "Apply" buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.

Interview:

Pre-Screening on Zoom, Hiring Manager Interview on Zoom, In-Person Interview with Panel, Hiring Manager, and Tour of Grounds.

Supplemental Materials:

A writing sample, spreadsheet example, or other relevant materials may be requested from candidates should they be a top candidates. If you need accommodations to make this application process happen, please connect with us at people@jacobspillow.org. We will work to support you through the application process via email, phone call, and/or video chat.