Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization. Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching. Maintains current and new licensure or certification requirements as mandated by state regulations. Assists in maintenance of national accreditation.� Complies with requested reports and audits from state regulatory entities.� Revises and develops policies and procedures, as appropriate.� Assists in annual review of departmental policies and procedures.� Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors. Interfaces with continual quality improvement programs Oversees and supports staff and develops, implements, and maintains criteria for the review process.� Manages process and ensures efficiency, timeliness, and accuracy.� Maintains and monitors work distribution and workflow of staff.� Provides and monitors daily management reports for branch and system functions.� Develops unit staffing and maintains training programs.� Provides staff cross-training for continued operation efficiency.� Monitors vacation reporting and timesheets.� Prepares agendas and conducts staff meetings.� Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.� Interviews and hires with managerial approval.� Develops and manages staff to meet or exceed goals established.� Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.� Attends training/educational classes as appropriate.� Participates in quality assurance auditing. Reviews and monitors daily management reports for branch and system functions.� Develops regional staffing and maintains training programs.� Provides staff cross-training for continued operation efficiency.� Prepares agendas and conducts staff meetings.� Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.� Participates in Nurse Case Management interview process and makes recommendations to hiring manager.� Develops and manages staff to meet or exceed goals established.� Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.� Attends training/educational classes as appropriate.� Participates in quality assurance auditing. About you

Required:

Associate's degree or commensurate experience. Must possess current licensure/registration as required. Must possess minimum of 5 years clinical experience including supervisory or leadership role. Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.

Preferred:

Prior supervisory or management experience a plus; Workers compensation experience.

Behaviors:

Additional information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page . Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

Associate's degree or commensurate experience. Must possess current licensure/registration as required. Must possess minimum of 5 years clinical experience including supervisory or leadership role. Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.

Preferred:

Prior supervisory or management experience a plus; Workers compensation experience.

Behaviors: