Onboarding Specialist

Onboarding Specialists play a vital part in J.B. Hunt's driver hiring process! The Onboarding Specialist works in our Corporate Driver Personnel department and have the important role of directly working with driver applicants during the hiring process and assists drivers throughout the onboarding process.

Key Responsibilities:

Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance Request, order, and provide driver applicants' travel arrangements using company software and communicating with internal partners (client managers & operations personnel) for potential details and hotel arrangements. Order driver-applicants' pre-employment drug tests using company software to ensure DOT and company standards are met Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location. Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire Balance inbound and outbound calls within a call center

Schedule:

Monday-Friday Company Benefits:

Company-matched 401(k) Generous paid time off and paid holidays Eligible for healthcare benefits after 30 days of employment Access to mental health benefits and other wellness tools, paid parental leave, life insurance and more

Minimum Qualifications:

1 year of related experience, such as in a fast-paced office or call center Basic experience in Microsoft Office Programs Aptitude to learn new computer programs quickly Experience with Microsoft Dynamics or another ATS (Applicant Tracking Systems) is a plus

Skills and Abilities:

Written and verbal communication skills Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems Ability to perform in a fast-paced environment while managing multiple priorities Ability to influence across multiple levels Ability to think critically, problem solve, and troubleshoot Ability to remain professional during difficult conversations Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations At J.B. Hunt, you'll find a people-focused culture and an environment of growth and opportunity. Don't wait - take the next step in your career journey with J.B. Hunt!

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Application Question(s): Do you have experience working in a high volume call center?

Work Location:

In person