Job Title:

Human Resources Generalist Location:

Atascadero & Paso Robles Supervisor:

Director of Business Operations FLSA Status:

Exempt Rate:

$70,304

• $72,500

Hours:

Monday-Friday 8:30am

• 5:00pm

Date:

September, 2026 Job Overview Reporting to the Director of Business Operations, The Human Resources (HR) Generalist will help align HR practices with the organization's mission. This role balances standard HR duties with sector demands, such as maintaining compliance with state and federal laws, handling background clearances, and supporting employee wellness. The HR Generalist facilitates daily HR operations for our human services programs, serving as a trusted resource for staff. The ideal candidate will blend strong compliance management with an empathetic, mission-driven approach to support a diverse and dedicated workforce. This position will be primarily based at ECHO's Atascadero location, with regular travel to the Paso Robles shelter, which will include a minimum of once per week visits or more if needed. We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. We are looking for someone who can work full time, Monday-Friday, 8:30am-5:00pm, with flexibility for occasional mornings, nights, and weekends.

• Essential Duties & Responsibilities Receives guidance from the Director of Business Operations to understand and execute the organization's human resources and talent strategy.

Source and vet candidates who align with organizational values, managing job postings for case managers, program, and admin staff. Manages the talent acquisition process, which includes recruitment, job postings, and candidate screening. Collaborates closely with departmental managers to understand skills and competencies required for openings, conduct interviews and hire qualified job applicants pending the supervisor's approval. Ensure all personnel files meet strict standards required by state and federal, including tracking mandatory credentials and licenses and ensuring confidentiality of personnel information. Oversee background checks and abuse registry clearances required for working with the unhoused population. Coordinate employee onboarding, orientation, and training programs to support successful integration into the organization. Administer employee benefits programs and assist staff with enrollment, questions, and ongoing support. Assists leadership team with employee performance management process, including evaluations, coaching, employee development, corrective action plans, terminations, and investigations. Oversee workers' compensation claims, workplace injury reporting, and return-to-work coordination. Maintain employee records and ensure all staff complete mandatory state, federal, and ECHO trainings. Develop, implement, and ensure compliance with organizational policies, procedures, and employment laws through a lens of diversity, equity, and inclusion (DEI), ensuring fair treatment across all community programs. Maintains compliance with all applicable federal, state, and local employment laws and regulations, as well as recommended best practices; reviews policies and practices as required to maintain compliance. Research and advise on retention initiatives and mental health resources specifically designed to mitigate burnout and secondary traumatic stress (compassion fatigue). Proposes learning and development programs and initiatives that provide internal development opportunities for employees. Foster a healthy and collaborative workplace culture by promoting employee engagement, communication, and organizational values Maintains current knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Coordinate employee off-boarding processes, including exit interviews, final documentation, and separation procedures. Processes payroll twice a month and off-cycle payrolls as needed, ensuring that all timecards and benefits are accurate for employees and that employees' projects and classes are accurate for grant-related management. Serve as a resource to employees and managers on HR-related questions and best practices. In this position, you will need to answer calls infrequently after work hours and on rotating weekends. Driving to meetings and events is a required duty for this position. Consistent and reliable attendance is essential in this role to ensure clients receive dependable, uninterrupted support and continuity of care. Provide coverage for the front door, phones, messages, and inquiries when other staff is unavailable. Performs other duties as assigned.

• Knowledge, Skills, Talents, & Abilities 1.

Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders. 2. Provide culturally competent support to a diverse population. 3. Use de-escalation skills & trauma informed care approach when issues arise. 4. Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner. 5. Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services, aging, trauma informed care, and low barrier shelters. 6. Adaptability is essential in this role, as the dynamic and often unpredictable nature of a homeless shelter environment requires flexibility, sound judgment, and the ability to respond effectively to changing staff, client, and operational needs. 7. The ability to work proactively, take initiative, and complete tasks independently with minimal supervision is essential to maintaining efficient operations. 8. Excellent time-management and organizational skills with the ability to work independently and take initiative. 9. Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action. 10. Able to maintain a high-level privacy and confidentiality of employees', clients' and the organization's information. 11. Knowledge of universal precautions and what constitutes a medical or situational emergency. 12. Understanding of mandated reporting laws. 13. Must be professional, flexible, friendly, and work as a team player. 14. Assume ownership for accomplishing assignments, requests and tasks. 15. Superior ability to make sound ethical and practical decisions under pressure that affect both clients and program function. 16. Mastery in the use of de-escalation skills and a trauma-informed care approach. 17. Demonstrate a professional and flexible demeanor, and the ability to work as a team player. 18. Excellent interpersonal, negotiation, and conflict resolution skills. 19. Excellent organizational skills and attention to detail. 20. Excellent time management skills, with proven ability to meet deadlines. 21. Strong analytical and problem-solving skills. 22. Ability to function well in a high-paced and, at times, stressful environment. 23. Ability to act with integrity, professionalism, and confidentiality. 24. Thorough knowledge of employment-related laws and regulations. 25. Proficiency with, or able to quickly learn, HRIS and talent management systems. 26. Intermediate knowledge of Office Suite and Google Suite, including WORD, EXCEL, and PowerPoint, and the equivalent in Google Suite. 27. Bilingual Spanish speaking is a plus. $0.50 bilingual Spanish pay differential is provided. 28. Employment is contingent upon meeting all job requirements.

• Education and/or Experience Bachelor's degree in Human Resources, Business Administration, or related field required.

2-4 years of human resources management experience preferred with strong preference given to backgrounds in human services, healthcare or non-profit organizations. Current human resources and/or compensation credentials or certification, such as PHR, SPHR, CP, CCP, SCP, or similar, highly preferred. Familiarity with non-profit funding structures and public sector labor dynamics. Strong conflict resolution skills, and absolute discretion regarding sensitive personal data. Proficiency with HRIS platforms, background screening portals, and learning management systems (LMS).

• Certificates, Licenses, Registrations
• Must possess a valid California Driver's License.
• Must have a reliable vehicle, clean driving record, and proof of insurance.
• Must be willing to travel throughout San Luis Obispo County.
• ECHO's Cultural Norms
• Greet all people with a smile and kindness.
• Listen without judgement and consider matters from another's perspective.
• Give everyone the chance to change and grow.
• Treat one another with dignity and respect.
• Be open to provide or receive feedback.
• Resolve conflict in a timely and constructive way.
• Willingness to be adaptable
• ECHO Benefits Package
• Health Insurance
• 80% of cost covered by ECHO
• Vision & Dental Insurance
• 80% of cost covered by ECHO
• 403b Retirement Savings Plan with up to a 3% annual salary match for eligible employees
• 12 paid holidays per year
• 120 vacation hours per year
• accrual rate increases steadily with additional years of service
• 56 hours of paid sick time per year
• 3 Wellness Holidays per summer (June-August)
• Family friendly work environment
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department at the company's facilities. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee often is required to stand and walk, including stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.

• Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors.

• ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.

• No phone calls, please

• Pay:

  $70,304.00
• $72,500.

00 per year

Benefits:

401(k) matching 403(b) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person