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Job Description
Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. ROLE OVERVIEW and PURPOSE The Human Resources Operations Specialist will create and maintain human resource personnel records at Neighborhood Healthcare (Neighborhood). This role is responsible for managing various HR processes, including pre-employment, onboarding, initial credentialing, data management, HR compliance and will be a resource for employees across Neighborhood as it pertains to human resources related inquiries. Additionally, this role will work with management to ensure the human resources information system (HRIS) is maintained with accurate data at all times.
RESPONSIBILITIES
Acts as backup support to front office administrative assistants, as needed Responds promptly and with caring actions to patients and employees Maintains professional working relationships with all levels of staff, clients, and the public Enters and maintains employee data in HRIS, including new hire data entry and processing employees pay, status, demographic, site, organization, FTE, and other changes to ensure data integrity Assists with documenting other changes, such as creating employee change forms or other status change documentation Creates and maintains employee filings and HR documents in personnel records files, including scanning hardcopy documentation to electronic format and storage Works with management on departmental guidelines on electronic file management and records retention Works with management to create projects to streamline file organization, including setting goals to re-organize and overhaul files within specific guidelines according to documents retention regulations Develop, process, and maintain periodic status reports of employee data for management Serves as a resource for employees to resolve and answer HR-related inquiries, including researching solutions and redirecting questions to other HR teams for additional information Prepares new hire binders and documentation for new hire orientation and onboarding, including creating employee badges, setting up timekeeping kiosks, completing time entries, and verification processes Create facilities and IT tickets for the department, as requested Assist with assigning training modules to employees, as requested Processes pre-employment occupational health screening authorizations, including informing candidates, reviewing and filing results Collects, reviews, and files background check results, including identifying missing education items, obtaining required documentation, and notifying the manager of any flags Works with HR Ops Manager and TA Teams to submit letters to rescind offers for cause to candidates who fail pre-screening qualifiers Oversees initial and ongoing credentialing for all clinical staff ensuring all necessary documentation is collected and verified Utilizes Modio, credentialing software to track and manage Licensed Individual Practitioners (LIPs)_credentials Assists the HR Compliance Specialist ensuring timely renewal of licenses, certifications, and other credentials to prevent lapses Conducts weekly Virtual New Hire Orientation for new employees across all Neighborhood locations, including continuous reviewing and improving orientation content, and suggesting and implementing edits for process improvement, coordinating first week schedules, and coordinating required training with Electronic Medical Records team Owns the New Hire Huddle weekly meeting, coordinating with cross-functional teams such as EMR, Provider Enrollment, Talent Acquisition, and Compliance to ensure seamless onboarding experience. Identifies opportunities for process improvement and implement best practices to enhance HR Operations processes Manages voluntary terminations by preparing final paychecks, revoking access, notifying supervisors, coordinating exit interviews, and collaborating with the HR Ops Manager to ensure accurate code creation and entry, enabling the analysis of trends in exists and reason codes Conduct regular audits of personnel files, credentialing files, and HRIS data to maintain data integrity and ensure completeness and accuracy Performs other related duties as required and assigned
EDUCATION/EXPERIENCE
Bachelor's degree or equivalent combination of education and experience in human resources, project management, customer service, or general business administration required. Human Resources certification preferred. Two years' customer service, recruiting, human resources, or general administration required Experience within the healthcare industry preferred Multiple phoneline experience preferred Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) preferred
ADDITIONAL QUALIFICATIONS
(Knowledge, Skills and Abilities) Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Knowledgeable and proficient understanding of project management software, donor databases, and social medial platforms; Asana, Word Press, GiveSmart, eTapestry, Canva, Constant Contact, and/or Virtuous preferred Proficient knowledge of identifying, cultivating, and securing multiple mid-level to major gift donors; both private and corporate Ability to assess situations and independently develop a plan of action with necessary sense of urgency Ability to interact in a courteous and professional manner with all levels of staff and volunteers, including Board Members, Donors, internal managers and directors Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Physical Requirements Ability to lift/carry 10 lbs/weight Ability to stand for long periods of time
COMPLIANCE
(Safety & HIPPA) Follows all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately Maintains current knowledge of policies and procedures as they relate to safe work practices Follows all safety procedures and reports unsafe conditions Uses appropriate body mechanics to ensure an injury free environment Familiarity with location of nearest fire extinguisher and emergency exits Follows all infection control procedures including blood-borne pathogen protocols Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes Comply with all regulations regarding corporate integrity and security obligations Reports all behavior and/or activity that are unethical, fraudulent, or unlawful Neighborhood Healthcare is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation, or belief. Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay range:
$27.21 to $38.09 per hour, depending on experience
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
