Human Resource Management
- Learning Operations Specialist
- Intermediate#26-20436
$38.02
- 53.23 per hour
Santa Clara, CA
Onsite
Job Description
Our client, a Energy Services company, is looking for a Human Resource Management
- Learning Operations Specialist
- Intermediate for their Santa Clara, CA location.
Responsibilities:
Digital learning & platform operations (Client, AGU)
Collaborate with Instructional Designers and the Learning Experience Manager to deliver digital learning experiences through Applied Materials systems (Client, AGU)
Build courses into the AGU platform according to standardized process
Create standardized course scripts for existing courses
Create video transcripts
Build certifications and learning journeys into AGU
Administer the platforms day to day: enrollments, groups, permissions, content QA (e.g., SCORM/xAPI)
Run completion, compliance, and engagement reports for stakeholders
Manage and resolve learner support requests, escalating to vendor support when needed
Other course operational tasks as needed
Verify certification for external trainings and grant PATHWAY credit
Instructor-led training, events & webinars
Manage end-to-end logistics for in-person workshops and events: room booking, catering, AV/tech setup, materials, signage, and on-site coordination
Work with internal stakeholders globally to ensure seamless instructor-led training
Organize and facilitate webinars and e-meetings for select training
Handle attendee registration, calendar invites, reminders, and waitlists
Provide day-of support and troubleshoot issues in real time
Run post-event surveys and compile feedback for the team
Requirements:
3-6 years of experience in L&D operations, training coordination, events, or a comparable role
Hands-on experience administering an enterprise LMS; experience with Saba strongly preferred
Experience building and maintaining digital courses, learning paths, and certifications
Proven event/ILT logistics experience (booking, catering, scheduling, vendor coordination)
Vendor management experience, including SOWs and purchase orders
Strong organizational skills and attention to detail, with the ability to juggle multiple courses, events, and requests at once
Clear communicator who can manage internal stakeholders and external vendors professionally, including across global time zones
Comfortable with reporting and data work (spreadsheets, LMS reports)
A customer-service mindset and consistently professional communication
Experience with course-authoring tools [code][e.g., Articulate 360][/code]
Familiarity with Client, AGU, or comparable enterprise learning ecosystems
Experience creating video transcripts/captions
