WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

\"Create the Extraordinary\"

Our Vision :

\"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.\"

Our Values :

\"Blaze the Trail, Together We Win, All-In on Service\" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Essential Job Functions:

Research and gathers data to respond to federal, state and local agencies (EEOC, DOL, Unemployment). Addresses employee concerns, conducts comprehensive investigations and recommends appropriate action based on company policy and procedure and state and federal employment laws. Follows up with departments to ensure compliance. Provides data, analysis and recommendations on employee satisfaction and retention measures. Spearheads, champions and monitors employee engagement activities including closed-loop communication processes, exit interviews, EOS/SFS Administration and improvement planning. Assists and provides counseling to employees and management; discuss possible actions to be taken to ensure improvement in department and to positively impact turnover. Provides counsel to employees and all levels of management on company policies and procedures. Organizes and executes departmental climate surveys/focus groups/round tables and provides analysis and appropriate recommendations to management. Execute activities for the employee grievance process, including the Board of Review. Coordinates annual employee feedback survey including quarterly follow up for the purposes of identifying strengths and opportunities. Help departments and supervisors to evaluate and analyze data providing recommendations and support. Responsible for planning and execution of employee relations, recognition and engagement activities. Responsible for conducting, monitoring and tracking performance management efforts. Administer the employee HEART Fund process. Manage budget (s) to support property and corporate engagement initiatives. Organizes work and inputs data accurately into various systems. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Develop relationships with all levels of employees. Maintains confidentiality. Properly uses, cares for and maintains company equipment, computers, supplies, etc. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies in an ethical manner. Develops, coordinates, manages, and maintains benefits & total wellbeing programming to reduce health risk, medical costs and encourage healthy lifestyles. Works with HR Partners to administer benefit programs, including Medical, Dental, Vision, Flexible Spending, Life and LTD; answers employee questions regarding benefits and wellbeing programs. Manages and tracks escalated leave of absences issues. Supports all functions of Human Resources as needed and performs other duties as assigned. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (\"head on a swivel\"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are \"on stage\". Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned.

Behavioral Competencies Cultivate Innovation:

Creating new and better ways for the organization to be successful

Instills Trust:

Gaining the confidence and trust of others through honesty, integrity, and authenticity

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives

Interpersonal Savvy:

Relating openly and comfortably with diverse groups of people

Drives Vision :

Painting a compelling picture of the vision and strategy that motivates others to action

Being Resilient:

Rebounding from setbacks and adversity when facing difficult situations

Physical, Mental & Environmental Demands:

Must be able to facilitate in a normal administrative environment. Must be able to maneuver to all areas of the casino. Must be able to lift and/or move up to 50 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have manual dexterity and coordination to operate office equipment, including a phone, pc computers/laptops, fax machine and photocopier. Must be able to stand for extended periods of time. Must be able to work at a fast pace and in stressful situations. Must be able to weigh facts and make recommendations that best support culture and goals of the Company. Must be able to organize and prioritize work. Must be able to handle multiple tasks simultaneously. Must be able to respond to visual and aural cues. Harrah's reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

HOW YOU WILL CREATE THE EXTRAORDINARY

Essential Job Functions:

WHAT YOU WILL NEED

Qualifications:

Required high school diploma or equivalent. Required one - two years of experience in employee relations, engagement, training or related adult education experiences and/or related business experiences. Required strong organizational skills, data entry, and clerical skills. Preferred two years' experience in Human Resources, and Employee Relations, and/or supervisor. Preferred College education. Must have knowledge of Federal and State laws and regulations regarding employment. Excellent communication skills (written & verbal) including both in one-on-one or group settings. Demonstrated ability to make decisions, be objective, and handle difficult employee issues. Strong ability to set priorities and manage multiple tasks and projects. Must be able to get along with co-workers and work as a team. Must be able to properly manage confidential information. Must have excellent active listening, conflict management and negotiation skills. Exercise tact, diplomacy and good judgment in a highly confidential and sensitive environment. Must possess a strong work ethic and willingness to take ownership for a wide range of responsibilities. Must present a well-groomed professional appearance. Maintain an upbeat and positive attitude. Must know and be able to use various computer systems. Microsoft Office (Word, Excel, Outlook and PowerPoint) required. Ability to speak, read and write Spanish is preferred.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. 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