People Operations Generalist

Description:

IDOC Labs - Three Rivers Optical has proudly served independent eye care practitioners since 1969. As a fully integrated optical lab, we combine cutting-edge digital technology with a deep understanding of our customers' needs. Our commitment to innovation, quality, and personalized service sets us apart and drives everything we do. We are seeking a hands-on People Operations Generalist to support day-to-day HR functions in a fast-paced manufacturing environment. This role serves as a trusted partner to employees and supervisors, with a strong focus on employee relations, compliance, and people support, while also contributing to recruiting, onboarding, training, and performance management. This individual will play a key role in fostering a respectful, engaged, and high-performing workplace culture and will serve as a champion for building and sustaining a Great Place to Work environment across both lab and field teams.

Requirements:

Employee Relations & People Support Serve as the first point of contact for employee questions and workplace concerns Partner with supervisors to address performance, attendance, conduct, and conflict resolution Provide coaching to leaders on communication, people management, and policy application Support investigations and ensure consistent, fair, and well-documented outcomes Assist with disciplinary actions and terminations in compliance with policy and law Operations & Workforce Support Provide on-site HR support for hourly and salaried manufacturing employees Support remote operations for the Arizona lab location, including periodic travel (up to 20%) Partner with leadership to balance production needs with strong people practices Promote safety, engagement, and accountability on the production floor Talent & HR Administration Support recruiting efforts including job postings, screening, and interview coordination Coordinate onboarding to ensure a positive new hire experience Maintain HRIS data accuracy and employee records Assist with benefits administration and employee inquiries Track and report HR metrics (turnover, attendance, hiring data) Training & Development Support onboarding and ongoing training initiatives Identify development needs within the manufacturing environment Assist in coordinating leadership and compliance training Compliance & Engagement Ensure compliance with federal, state, and local employment laws Support consistent policy administration Lead employee engagement initiatives, surveys, and recognition programs Participate in HR projects and continuous improvement efforts Qualifications 5+ years of HR Generalist or People Operations experience (manufacturing preferred) Strong background in employee relations and workforce support Bachelor's degree required; PHR or SHRM-CP preferred Working knowledge of employment laws and HR best practices Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Excellent communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Willingness to travel up to 20% (overnight) Core Competencies People-first mindset with a strong team orientation High integrity and ability to build trusted relationships Sound judgment and discretion with confidential information Strong conflict resolution and problem-solving abilities Adaptable, resilient, and comfortable with change Collaborative, solution-oriented approach Highly organized with strong attention to detail Reliable, accountable, and deadline-driven Work Environment Monday-Friday, typically 8:00 AM - 5:00 PM On-site in an optical lab/manufacturing setting Fast-paced, deadline-oriented environment