Human Resources Generalist

Human Resources Generalist Supportive Services - 4.0 Fresno, CA Job Details Full-time $58,500 - $65,325 a year 19 hours ago Benefits Paid jury duty Paid holidays Health insurance Dental insurance Paid time off Career development plan Vision insurance Employee discount 403(b) Professional development assistance Loan forgiveness Qualifications Supervisory support in social service case management Staff supervision Teamwork Team leadership Writing skills Efficiency improvement Coaching Social service program staff supervision AI tools proficiency English High school diploma or GED Change management Team development Professional development support Bachelor's degree Social service program quality assurance Data Security (Data management) Organizational skills Working with families Social service program compliance monitoring Productivity software Task assignment Working with families with children Staffing management Technical Proficiency Time management

Full Job Description Job Summary :

Supervise the certification, recertification and maintenance of all eligible Supportive Services, Inc. parent case files. This position requires an understanding of CDSS Funding Terms and Conditions and the ability to effectively apply this knowledge to parent cases. As a supervisor, you will operate and maintain the agency's day-to-day computer data entry and act as a liaison between parents, providers, and the agency's Case Management Department. This is an on-site position; remote or hybrid work arrangements are not available.

Supervisory Responsibilities:

• Directly Supervise the Case Management Department
• Interviews prospective employees and recommends the applicant based on skills, knowledge, and abilities required for the position. Final personnel decisions remain with the Program Director.
• Assist with performance evaluations, as deemed necessary

Non-Exempt Duties/Responsibilities:

1. Maintain regular attendance in accordance with agency scheduling and attendance policies. 2. Supervise the Case Management Department and resolve issues related to the Case Management Unit. 3. Monitor the workflow of each Case Manager. As necessary assist Case Managers in meeting compliance deadlines for processing. 4. Responsible for all data entry in the process of inputting families' information. 5. Review daily staffing and determine availability. 6. Perform a monthly audit of Case Manager's client files to verify family eligibility, adherence to Funding Terms and Conditions, and that all necessary compliance dates have been met. 7. Serve as support and a substitute/back up for Case Managers when they are absent. This includes seeing prescheduled appointments, checking their voicemail, and processing client files with approaching deadlines. 8. Provide coaching regarding processing errors and corrective measures that will address the noted error(s). 9. Assist in the determination of families' eligibility for program during placement of new families and the evaluation of current families during recertification. 10. Develop processing procedures to establish families' eligibility for subsidized child care services. 11. Revise caseload assignments as deemed necessary. 12. Conduct a weekly review of the Case Management Reminder Report, monitor upcoming compliance deadlines, and implement appropriate follow-up actions to ensure timely case processing. 13. Review and prepare client files for agency audits (internal and external). 14. Complete employee performance reviews and conduct monthly 1:1 meetings with department team-members to provide coaching, feedback, and performance support. 15. Meet with Department Administrators and the Case Management Trainer to plan Case Management meetings. 16. Meet with the Case Manager Trainer weekly to discuss progress of Case Manager Trainees and any difficulties the trainees might have. 17. Manage a small caseload of eligible families. 18. Complete the monthly "Timing Out" report for families who are transiting from the CalWorks Stage Two fund source to the CalWorks Stage Three fund source. 19. Monitor the Family Recertification process to ensure recertifications are completed within required timeframes and all compliance deadlines are met. 20. Will perform any additional duties as deemed necessary by Administrative Staff.

Required Skills/Abilities:

• Excellent written, verbal, and interpersonal communication skills.
• Ability to work Monday through Friday, with flexibility to work evenings, weekends, and special events as needed.
• Excellent organizational skills with strong attention to detail and accuracy.
• Excellent time management skills with the ability to prioritize competing demands and consistently meet deadlines.
• Demonstrated leadership skills, including the ability to supervise, coach, motivate, and develop team-members.
• Ability to effectively manage workflow, delegate assignments, and hold team-members accountable for performance expectations.
• Ability to analyze complex situations, identify solutions, and implement corrective actions when necessary.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Positive work ethic and commitment to fostering a professional, respectful, and collaborative work environment.
• Demonstrated commitment to providing excellent customer service to families, providers, community partners, and team-members.
• Fluent in English with the ability to communicate effectively both verbally and in writing. Bilingual abilities are preferred.
• Proficiency in Microsoft Office Suite and the ability to learn and utilize new software and technology systems.
• Demonstrated ability to leverage AI tools responsibly and ethically to improve efficiency, accuracy, compliance monitoring, and decision-making while maintaining confidentiality and data security.
• Thorough knowledge of state subsidized child care programs, eligibility requirements, and applicable Funding Terms and Conditions.
• Ability to coach and correct performance issues in a timely and constructive manner.
• Ability to lead departmental change initiatives and promote a culture of accountability, compliance, and continuous improvement.

Education and Experience:

• Bachelor's degree in Child Development, Sociology, or a related field required; OR
• High school diploma (or equivalent); AND minimum five (5) years of progressively responsible experience in state subsidized child care program within a nonprofit or public agency, including at least seven (7) years in a supervisory or management role.
• Demonstrated experience managing government-funded programs, including compliance with State and Federal regulations, reporting, and contract requirements.
• Knowledge of child care and development programs, including subsidy systems, case management, and provider payment processes.
• Experience developing and implementing policies, procedures, and quality assurance systems.
• Proven ability to supervise staff, manage performance, and support team development.
• Experience working with diverse communities and populations, including income-eligible families.
• Familiarity with California Department of Social Services (CDSS) programs and requirements strongly preferred. : Depending on the organizational needs, the ability to type 50 words or more per minute may be required. Performance Expectations
• Maintain departmental compliance rates of 95% or higher.
• Complete required monthly file audits by established deadlines.
• Keep department error rates at an acceptable level as established by agency leadership.
• Ensure staff performance reviews are completed on time.
• Maintain audit ready files throughout the year.
• Demonstrate leadership that promotes accountability, teamwork, and continuous improvement.
• Meet agency expectations regarding professionalism, communication, and customer service.

PHYSICAL REQUIREMENTS

The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require reasonable accommodations to perform the above job, please see the Human Resource Generalist. While performing the duties of this job, the employee is regularly required to: remain in a stationary position 75-100% of the time; be able to move about inside the office to access file cabinets and office machinery; and operate a computer and keyboard and other office productivity machinery such as calculators, copy machines, printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents. This position functions indoors in an office environment with light to moderate noise associated with business office equipment. This position involve travel for meetings and events.

Equal Employment Opportunity & Accommodations:

The Agency is proud to be an Equal Employment Opportunity employer. The agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you should contact your supervisor or the Human Resource Generalist. Why Join Supportive Services, Inc.? 100% Employer-Paid Medical Insurance 12% Employer Retirement Contribution 12 Paid Holidays Generous PTO and Sick Leave Professional Development Opportunities Public Service Loan Forgiveness Eligibility Family-Friendly Employee Discounts and Perks Mission-Driven Work Supporting Fresno County Families

RESPONSIBLE TO

Program Director Executive Director

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform other duties outside of their normal responsibilities from time to time, as needed. How to

Apply:

Interested candidates should submit a resume and complete the Interest Form via the link provided by June 26, 2026: https://form.jotform.com/261676070817159 The form is designed to help us better understand your interest and readiness for the role.

Pay:

$58,500.00 - $65,325.00 per year

Benefits:

403(b) Dental insurance Employee discount Health insurance Paid jury duty Paid time off Professional development assistance Vision insurance

Work Location:

In person