Senior HR Generalist (SRGEN-01) New Freedom Ops

LLC - 5.0

Phoenix, AZ Job Details 3 hours ago Benefits Health insurance Paid time off Snacks provided 401(k) matching Qualifications Employee misconduct investigations Managing human resources teams Confidential information handling Investigations regulatory compliance FMLA Employee grievance management HR legal compliance Metrics Reporting High school diploma or GED Disciplinary action management Driver's License Documentation tools ADA compliance Management reporting Employment law in talent management Productivity software Employee relations strategy Disability rights laws Full Job Description Join New Freedom - Where Second Chances Become Bright Futures ________________________________________ About Us At New Freedom , our people make our mission possible. As a Senior HR Generalist , you'll serve as an experienced HR partner, team leader, and trusted resource who helps strengthen employee relations, leadership effectiveness, compliance, and the overall employee experience. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you're driven, collaborative, and energized by making a real difference— this is where you belong . ________________________________________ Why You'll Love Working Here We take care of the people who take care of others. At New Freedom, you'll enjoy: Competitive pay and strong benefits package $0 medical plan option + employer-supported coverage 401(k) with match Generous paid time off Free meals, snacks, drinks, gym access A mission that matters —and a team that works hard to deliver on it _____________________________________ About the Role The Senior HR Generalist is an experienced Human Resources professional responsible for providing advanced employee relations support, compliance oversight, operational leadership, and guidance to employees and leaders. This position directly supervises HR Coordinators, mentors HR Generalists, and supports recruitment, onboarding, benefits administration, leave management, investigations, training, workforce development, and other key HR initiatives. Working closely with the HR Manager, Senior HR Director, and operational leaders, the Senior HR Generalist helps align daily HR operations with the organization's workforce needs, regulatory responsibilities, and long-term goals. This role is ideal for someone who : Is an experienced HR professional ready to take on greater leadership responsibility Enjoys investigating workplace concerns and helping leaders navigate complex employee relations matters Is passionate about coaching, training, and developing both employees and leaders Thrives in a fast-paced environment with competing priorities and evolving organizational needs Brings strong judgment, discretion, accountability, and attention to detail Wants to help build an effective, compliant, and people-focused HR function ________________________________________ What You'll Be Responsible For Leading employee relations investigations involving complaints, workplace conflicts, misconduct allegations, and policy violations Advising employees and leaders on performance concerns, corrective action, workplace accommodations, and other employment matters Directly supervising HR Coordinators while providing mentorship, training, and guidance to other HR team members Overseeing and supporting recruitment, onboarding, orientation, promotions, transfers, credential verification, and workforce planning activities Providing oversight and guidance related to FMLA, ADA, PWFA, workers' compensation, benefits, and other employee support programs Conducting HR audits and supporting regulatory reviews, external audits, licensing activities, and accreditation surveys Developing and facilitating company-wide training, leadership development programs, onboarding content, and employee learning resources Supporting HR metrics, workforce reporting, process improvements, employee engagement, recognition, and organizational culture initiatives Partnering with HR leadership on workforce planning, budgeting, strategic initiatives, and alignment between HR operations and organizational goals ________________________________________ What Success Looks Like Employee relations matters are addressed promptly, objectively, thoroughly, and professionally Leaders receive practical, consistent, and compliant HR guidance that strengthens accountability and performance HR Coordinators and other team members receive effective supervision, mentorship, feedback, and development Leave, benefits, onboarding, credentialing, and compliance processes are accurate, timely, and well-managed Employee records and HR documentation remain accurate, confidential, compliant, and audit-ready Training and leadership development initiatives address organizational needs and produce measurable improvements HR programs and processes support employee engagement, operational effectiveness, and long-term workforce goals Sensitive matters are handled with sound judgment, professionalism, integrity, and appropriate escalation ________________________________________ What We're Looking For High school diploma or GED (Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field preferred) Must be 21 years of age or older Minimum five (5) years of Human Resources experience Minimum two (2) years of experience handling employee relations investigations and corrective action processes Minimum one (1) year of leadership, supervisory, or mentoring experience Strong working knowledge of employee relations, investigations, benefits administration, HR compliance, FMLA, ADA, PWFA, FLSA, and HR best practices Strong leadership, communication, organizational, analytical, and problem-solving skills Advanced proficiency with HRIS platforms, Microsoft Office applications, and reporting tools Ability to manage highly sensitive and confidential information with professionalism and discretion Ability to work collaboratively while independently managing priorities and taking initiative in a dynamic environment Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or a related credential preferred Experience supervising HR Coordinators, HR Assistants, or other HR support professionals preferred Experience in behavioral health, healthcare, or human services preferred Experience using UKG, Kronos, Relias, Paylocity, ADP, or similar systems preferred Experience with workforce planning, succession planning, compensation, organizational development, or leadership development initiative preferred ________________________________________ Environment + Physical Demands This position works primarily in professional office, healthcare, behavioral health, and administrative environments. Some hybrid or remote flexibility may be available based on operational needs, and occasional local travel between facilities, recruiting events, and organizational meetings may be required. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Extended periods of computer-based and administrative work Frequent use of HR systems, reporting platforms, telephones, and standard office equipment Frequent verbal, written, virtual, and electronic communication with employees, leaders, vendors, and external stakeholders Periods of standing, walking, and movement throughout facilities, meetings, trainings, and employee events Occasional lifting, carrying, pushing, or moving of materials weighing up to 35 pounds ________________________________________ Our Standard We're building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership. If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you. _____________________________________ Equal Opportunity New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations. _____________________________________ "We're not here to do small work—we're here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won't just have a job. You'll have a mission — to turn second chances into powerful comebacks." Experience Required Strong communication, leadership, organizational, analytical, and problem-solving skills Ability to manage confidential and highly sensitive information in an effective, professional manner Ability to adapt to changing priorities and work effectively in a dynamic, fast-paced environment Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently Strong knowledge of FMLA, ADA, PWFA, FLSA, employee relations, benefits administration, HR compliance, investigations, and HR best practices Advanced proficiency with HR systems, HRIS platforms, Microsoft Office, and reporting tools 5 year(s): Human Resources experience 2 year(s): Experience handling employee relations investigations and corrective action processes 1 year(s): Leadership, supervisory, or mentoring experience Must be 21 years or older Preferred SHRM-CP, SHRM-SCP, PHR, SPHR, or related HR certification Experience supervising HR Coordinators, HR Assistants, or other HR support staff Experience in behavioral health, healthcare, or human services environments Experience with UKG, Kronos, Relias, Paylocity, ADP, or similar systems Experience with workforce planning, succession planning, compensation, and organizational development initiatives Education Required High School or better in General Studies or related field Preferred Bachelors or better in Human Resource Administration or related field Masters or better in Human Resource Administration or related field Licenses & Certifications Required APS Verification Criminal Background Check Driver's License MVR Clearance Annual TB Clearance Drug & Alcohol Testing Preferred HR certification

Behaviors Required Thought Provoking:

Capable of making others think deeply on a subject

Team Player:

Works well as a member of a group

Leader:

Inspires teammates to follow them

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Functional Expert:

Considered a thought leader on a subject

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Required Self-Starter:

Inspired to perform without outside help

Goal Completion:

Inspired to perform well by the completion of tasks

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred Peer Recognition:

Inspired to perform well by the praise of coworkers

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.