Bilingual Patient Onboarding Specialist (English/Spanish) Lōvu Health Amarillo, TX Job Details Full-time $17 - $19 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Qualifications Computer operation Spanish Phone communication Computer literacy Writing skills English High school diploma or GED Video conferencing software Typing Video conferences (communication methods) Customer interaction during outreach Video conferencing systems operation Client interaction via phone calls Full Job Description Patient Onboarding Specialist About Lōvu: Lōvu's mission is to empower every expectant mother to create better outcomes for herself and her baby. We do this through the combination of cutting-edge technology, clinical expertise, and talented team members who are passionate, caring, and hardworking. If all this resonates with you, we hope to hear from you! How this role makes an impact: Our Patient Onboarding Specialists are part advocate, part liaison, and part guide. Their mission is to help ensure our enrolled mothers get the right care at the right time during their pregnancy journey, thereby maximizing health and well-being. This is done through a combination of systems monitoring, coordination across different functional areas, proper documentation, and a focus on the mother's experience.

Key Contributions:

Explain the benefits of Lōvu services to patients Onboard patients to the platform Connect patients with customer service, billing, etc. to ensure their issues are resolved quickly Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise Ensure timely and accurate documentation of all relevant data across different systems Use protocols and system data to refer mothers to the correct resource or care partner Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders Actively engage in professional development to continuously improve existing skill sets Other duties as assigned

Required Education & Experience:

High school diploma or equivalent Bilingual in English and Spanish, with the ability to communicate effectively with patients in both languages 2-3 years of experience in a customer- or patient-facing role, such as sales, customer service, account management, enrollment, or patient outreach, with demonstrated experience proactively engaging individuals, communicating value, addressing questions or concerns, and encouraging action Health care experience preferred

Other Requirements:

Ability to sit at desk >75% of work time Ability to communicate clearly and effectively over the phone, in video conferencing, and in writing Basic typing skills and computer literacy Exceptional attention to detail

Bonus Points:

Understanding of basic medical terminology Experience in a healthcare setting High level of flexibility in work schedule Spanish speaking

FLSA Status:

Non-Exempt Diversity Statement:

Lōvu is mission-driven at its core and comprises a community of passionate people who want to make real improvements in health outcomes for persons who are pregnant. We are going to change the world, period. As such, we are very much a diversity-forward company that sees difference in our experiences as one of our greatest assets. We are proud to be an Equal Employment Opportunity employer who does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, protected veteran status, status of disability, genetic information, or any other applicable legally protected characteristics. Our goal is to make Lōvu a safe space for all of its employees and partners. We are building a community where everyone has a voice and where differences will not just be accepted - they will be celebrated.

EEOC Commitment:

Lōvu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

sales: 2 years (Required)

Language:

Spanish (Required)

Work Location:

In person