Learning & Development Administrator

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

Summary:

The Learning & Development (L&D) Administrator is a learning-focused position that supports Toot'n Totum through the development, facilitation, and coordination of learning content for Team Members in the organization. The Learning & Development Administrator performs administrative tasks and services at an intermediate level in support of effective and efficient operations of the Toot'n Totum Human Resources Department. This position serves as a training resource for all Team Members supporting their continued growth and development. The Learning & Development Administrator is an informal leader, subject matter expert and serves as a point of contact for Team Members' training inquiries.

Supervisory Responsibilities:

None Essential Duties & Responsibilities:

Develops learning & e-learning content and support materials. Researches, develops, and implements effective learning strategies to educate and retain a diverse workforce. Influences, supports, and facilitates organizational change, continuous improvement, and communication through training, especially in future policies, programs, workflows, etc. Promotes talent growth across the organization. Leads focus group meetings and communicates bi-directionally with stakeholders. Conducts regular audits on compliance learning modules and identifies areas of opportunity in Team Member knowledge to shape future learning programs. Periodically engages in field visits to support L&D and HR efforts. Facilitates in-person and online training sessions. This includes presenting learning content, organizing meetings, reserving spaces, tracking RSVPs, taking attendance, managing supplies and meeting materials, etc. Provides learning support (in-person and virtual) to Team Members, especially to prepare leaders to support their own teams (train the trainer). Serves as the first point of contact for questions for the L&D team; escalates more complex inquiries to subject matter experts. Communicates tips, best practices, and reminders to Operations teams. Manages and assigns content in the Workday Learning Management Systems (LMS) and logs completions for Team Members with valid certifications. Establishes and fosters relationships with all Team Members that enables the HR function to be viewed as an integral part of the business. Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, having courageous conversations with others when needed, and take personal accountabilities for all responsibilities. Maintains knowledge of trends, best practices, and new technologies related to learning and content development. Maintains compliance with federal, state, and local employment laws and regulations; assists HR leadership to maintain compliance. Possesses a service mindset by viewing all activities through one of two lenses: the organization's needs and the employee experience. Strives to create experiences worth repeating. May have additional duties outside of specific client group support activities.

Required Skills & Abilities:

Core competencies include strong analytical, critical, and strategic thinking; time management and reporting skills; sense of urgency; strong collaboration and communication skills; conflict management; leading people through change; and to work effectively with all levels of the organization. Ability to work in a fast-paced, growing environment. Ability to manage multiple projects and priorities at once and meet deadlines. Maintains keen attention to detail. Excellent written and verbal communication skills. Strong self-concept and ability to make decisions. Acts with integrity, professionalism, and maintains confidentiality. Proficient with Microsoft Office Suite and related software. Proficiency with or the ability to quickly learn the organization's HRIS (Workday), Learning Management Systems (LMS), and content creation software like SCORM-creation software and image and video editing software (ex: Adobe Creative Suite).

Education & Experience:

Bachelor's degree with coursework in Communication, Human Development, Principles of Learning, Instructional Design, or related coursework preferred. A minimum of three years' professional experience in a teaching, training, or instructional design position.

Physical Requirements:

Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.

Lifting Requirements:

Lift/pull up to 25lbs.

Hearing Requirements:

Ability to hear alarms, communication equipment, verbal instructions, office machinery such as fax machines, lobby doorbell, phones ringing, etc.

Cognitive Requirements:

Complex reading, writing and math skills. Complex speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.

Vision Requirements:

General vision requirements in addition to close vision ( 20 feet), color vision and peripheral vision.

Noise Levels:

Normal (