The AI Workforce Specialist designs and delivers structured AI training programs for a customer office-based and computer-facing team members. This role helps participants build measurable proficiency in prompt engineering, workflow automation, data validation, analytics support, and responsible AI use. Success in this position is defined by the ability to translate business processes into practical AI-enabled learning experiences that improve efficiency, accuracy, and policy-aligned adoption. The role supports broader organizational transformation by helping customer team members safely integrate AI into daily work and sustain those capabilities over time.

Roles and Responsibilities:

Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching. Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements. Develop and facilitate role-specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision-support workflows. Guide customer team members in creating repeatable AI-assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides. Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards. Measure post-training outcomes including attendance, competency completion, task-time reduction, error-rate improvement, supervisor validation, and operational follow-up. Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement. Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments. Perform other duties as assigned by customer and/or business.