Overview Application Deadline:

Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. Responsibilities

PURPOSE OF POSITION

Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Please note this is a full-time onsite position in Maumee, Ohio.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Review and monitor employment applications for contact center employees Maintain relationships with appropriate recruiting resources Maintain professional and accurate representation of TP to candidates Pre-screen applicants, schedule and conduct interviews Conduct pre-employment testing, reference checks and background checks Review and audit new hire paperwork ensuring completion and accuracy Communicate employment offers and orientation to new employees Maintain recruiting reporting and data i.e., interview/hire ratios or resource data Assist in other functions as required by supervisor Thrive as a team player in a fast paced, high energy, change oriented environment Qualifications

QUALIFICATIONS

Must live in commuting distance to Maumee, OH 43537 2 years recruiting and interviewing experience in a high-volume setting required (3 years preferred) Excellent customer service skills and building rapport with employees, management and vendors Excellent verbal and written communication skills Must be fast learner and quick problem solver Must have the ability to multi-task Must have proficiency in Microsoft Office Suite of products Ability to think innovatively with regard to recruiting and overall employee experience Previous call center experience preferred Excellent attendance history is required Must pass background and drug tests BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.