Eagle Ambassador

Heritage University Office of Admissions

EAGLE AMBASSADOR JOB DESCRIPTION

Position Description:

Students in the Eagle Ambassador program will serve as representatives for Heritage University and the Office of Admissions. The Ambassadors will lead campus tours, attend community events, and connect with interested and incoming students. They will serve a critical role in promoting Heritage through social media, email, the web, and will also be assigned other duties in the office as time allows. Being a part of the Ambassador program is a great way to work on campus and obtain desirable life and leadership skills that can be applied in future careers. Students will gain interpersonal skills, valuable customer service experience and will also improve their public speaking skills. Being a student ambassador will benefit the student and the university by preparing leaders for our campus community.

Qualifications:

Must be a current Heritage University student. Must maintain good standing (2.5> GPA) at the end of currently enrolled term while working in the Office of Admissions. Must have the ability to work effectively with a team but also be able to work independently. Must have knowledge of the university's history, mission, academic and extracurricular programs, activities and the admissions and financial aid processes. Must be willing to help others, have good time management skills, and be organized. Must be willing to work during evening and weekend events.

Responsibilities:

Commitment of up to hours a week. Give campus tours to prospective students, their families, and other campus visitors. Share a positive personal testimony about your college experience at Heritage University with students. Serve as a liaison between prospective students and the various departments on campus. Contact prospective students by email, calls, texts or in person. Represent the university in recruiting activities such as college fairs, information. nights, etc. Work with Admissions Counselors (AC) at their respective school. Complete a performance evaluation every semester. Submit productivity dashboards to their direct report. Connect with the Admissions Events Coordinator regarding any upcoming events when told (campus visits, school tabling, presentations, etc.) Respond and follow-up on emails, calls, and text messages. Electronically input inquiry card data onto JRM database Cover the front desk when needed. Assist other departments/staff members with on-campus events when needed. Any additional duties provided by the Admissions Director.

Expectations:

Submit time sheets and milage according to Payroll calendar. Arrive to work shift/events on time. Clock-in/out for work shift and for lunch break. Fulfill work hours on campus or when participating at an event according to their schedule. o No working remotely unless necessary due to medical condition Maintain professionalism, productivity, and efficiency during work shift. Maintain effective and timely communication with their direct report when unable to show up for work/complete duties. Maintain social media presence on HU Admissions' social media accounts. Ensure at least one (1) ambassador is in the Office of Admissions at all times. Note when taking lunch break (30min-1 hour) on work calendar. oLunches are only to be taken when work shift is over 4 hours, and a 10-min break can be taken within each 4-hour work period Maintain a clean work environment (tidying up used workspace, picking up after yourself) Be an active team-member that is cooperative, understanding, and respectful. Arrive to work with a positive attitude. Establish professional relationships/partnerships with other HU departments/community members. Arrive to work with presentable dress attire. oWear HU merch or name tag/badge when participating in events (campus visits, school tabling, presentations, etc.)

APPLICATION INFORMATION AND DEADLINE

To be considered, please provide the following: Employment application (heritage.jotform.com/240716670287057) Cover letter Letter of recommendation Summer and Fall School Schedule If you have any questions, please contact the Director of Admissions, Rebecca Garza, at Garza_R1@heritage.edu or (509) 865-0734. Review of applications will begin immediately and will continue until the position(s) are filled. Full consideration will be given to applications submitted by July 5th 2026. Heritage University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and State laws, regulations, and executive orders regarding non-discrimination and affirmative action.