Trainer

at Department of Human Services in Homewood, Illinois, United States Job Description Position Overview The Division of Family & Community Services ( FCS ) is seeking to hire an energetic and detail-oriented program trainer to join the Homewood Statewide Processing Center team, of the Division. The position develops and implements training plans, consults with management to identify and research training needs, and sets goals and objectives consistent with the Statewide goals and objectives to assist local office staff on all levels in implementing current, new, and revised benefit assistance programs. The FCS Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. Essential Functions Serves as program trainer for Statewide Call Centers. Provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties. Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques. To view full details and how to apply, please login or create a Job Seeker account