The Role Leads global learning strategy and programs across Membership Services, including onboarding, continuing education, product readiness, systems training, and employee development. Manages learning professionals, oversees LMS and learning technology, applies adult learning and instructional design methods, and establishes training quality standards. Uses learning analytics and operational metrics to measure business impact while partnering with Operations, Quality, HR, Product, Technology, and BPO stakeholders to improve employee proficiency and member experience. Summary Generated by Built In At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As we continue to scale globally, we are committed to building exceptional teams and experiences that support our members at every stage of their journey. WHOOP is hiring a Learning Manager to lead the development, execution, and continuous improvement of scalable learning programs across our global Membership Services organization. In this role, you will lead a high-performing team of learning professionals, oversee the learning technology ecosystem, and build innovative learning experiences that accelerate employee proficiency and elevate the member experience. You will partner closely with cross-functional leaders to translate business priorities into impactful learning solutions, leveraging data, technology, and modern learning methodologies to drive measurable improvements in employee performance and operational effectiveness. We are looking for a strategic, hands-on leader who is passionate about developing people, embracing innovation, and building a culture of continuous learning.

RESPONSIBILITIES

Lead Learning Strategy & Program Development:

Define and execute a comprehensive learning strategy and roadmap aligned with Membership Services priorities. Oversee scalable programs across new hire onboarding, continuing education, product readiness, systems training, and employee development to accelerate speed-to-competency and improve operational performance. Build & Develop a

High-Performing Team:

Lead, coach, and develop a team of learning professionals, establishing clear performance expectations, fostering accountability, and creating opportunities for professional growth. Cultivate a collaborative, innovative, and results-driven team culture focused on continuous improvement and operational excellence.

Own Learning Technology & Innovation:

Oversee the strategy, governance, administration, and optimization of the Learning Management System (LMS) and broader learning technology ecosystem. Identify opportunities to leverage automation, AI-powered tools, and emerging technologies to enhance learning experiences, streamline workflows, and scale learning delivery globally.

Drive Learning Experience Design & Global Training Excellence:

Guide the development of engaging, accessible, and performance-based learning experiences grounded in adult learning principles and modern instructional design methodologies. Establish consistent learning standards, trainer certification processes, and quality assurance practices across internal teams and global Business Process Outsourcing (BPO) partners.

Measure Learning Effectiveness & Business Impact:

Establish learning KPIs, reporting frameworks, and evaluation processes that connect learning investments to measurable business outcomes. Leverage learning analytics and operational performance data to identify opportunities for improvement, strengthen employee readiness, and demonstrate impact on productivity, quality, and member experience. Partner Cross-Functionally to

Drive Organizational Performance:

Serve as a strategic learning partner to Membership Services leadership and collaborate with Operations, Quality, Knowledge Management, HR, Product, and Technology teams. Identify capability gaps, prioritize learning initiatives, and lead training readiness efforts that support evolving business needs, organizational change, and global growth.

QUALIFICATIONS

6+ years of experience in Learning & Development, Training, Learning Operations, or a related field, including 2+ years of direct people management experience. Demonstrated experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives that improve proficiency and support measurable business outcomes. Experience leading, coaching, and developing learning professionals, with the ability to establish clear priorities, drive accountability, and foster a collaborative, high-performing team environment. Experience managing or overseeing Learning Management Systems (LMS), including platform administration, governance, reporting, and optimization. Experience with enterprise learning technologies or LMS implementations is a plus. Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks, with experience translating complex information into engaging, effective learning experiences. Analytical and problem-solving skills, with the ability to leverage learning data, employee performance metrics, and operational insights to evaluate program effectiveness and inform strategic decisions. Strong project management, communication, and cross-functional collaboration skills, with the ability to influence stakeholders, manage competing priorities, and execute effectively in a fast-paced environment. Experience supporting global customer service, contact center, or BPO environments is a plus. Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $125,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Read Full Description Skills Required 6+ years of experience in Learning & Development, Training, Learning Operations, or a related field 2+ years of direct people management experience Experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives Experience leading, coaching, and developing learning professionals Experience managing or overseeing Learning Management Systems, including administration, governance, reporting, and optimization Understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks Analytical and problem-solving skills using learning data, employee performance metrics, and operational insights Strong project management, communication, and cross-functional collaboration skills Commitment to leveraging AI tools while maintaining high-quality standards Experience with enterprise learning technologies or LMS implementations Experience supporting global customer service, contact center, or BPO environments What the Team is Saying Josh Lead Designer I'm most excited about projects where I get to help plan photoshoots to highlight new WHOOP features. I love conceptualizing an idea in my head and then bringing it to life via photos, design, and words. It can take lots of time to plan the details, but often it's those small things that make a campaign feel big and impactful. Josh Lead Designer I'm most excited about projects where I get to help plan photoshoots to highlight new WHOOP features. I love conceptualizing an idea in my head and then bringing it to life via photos, design, and words. It can take lots of time to plan the details, but often it's those small things that make a campaign feel big and impactful. Manan Dedhia Field Quality Manager I came from a large and profound companies with very established roles and responsibilities - looking for something different. WHOOP provided me with more agency in my role and a chance to work in a different market than I had previously. But the best part by far is the talented team that makes everything achievable and enjoyable. Anahis Staff Tech Lead - Mechanical Engineering As a hardware engineer, l love bringing cutting edge technologies into people's daily lives. It's surreal to build something that's worn 24/7 by people around the world! WHOOP Compensation & Benefits Highlights Healthcare Strength — Health coverage is considered a strong part of the package, including medical, dental, and vision insurance. Feedback suggests the plans are solid and align with a health-focused culture. Parental & Family Support — Paid parental leave is notably generous, with additional transition time for returning to work. This breadth stands out as a meaningful family support. Wellbeing & Lifestyle Benefits — Wellness perks are extensive, including a wellness stipend, free membership/device with an extra to gift, daily meals at HQ, gym/recovery access, and a sleep-performance bonus. Feedback suggests these health-aligned perks add tangible value to total rewards. Learn more about WHOOP's Compensation & Benefits → WHOOP Insights What's It Like to Work at WHOOP? WHOOP Culture & Values WHOOP Career Growth & Development What's the Work-Life Balance Like at WHOOP? WHOOP Leadership & Management WHOOP Company Growth, Stability & Outlook View all jobs at WHOOP View WHOOP Profile Report Job