Schwartz Center Director of Learning and Development (Training Strategy & Innovation)

Schwartz Center Director of Learning and Development (Training Strategy & Innovation) Massachusetts General Hospital United States, Massachusetts, Somerville 399 Revolution Drive (Show on map) Apr 07, 2026
The Schwartz Center for Compassionate Healthcare's mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center's strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.
The Director of Learning and Development is responsible for supporting new and existing programs at the Schwartz Center, including Schwartz Rounds, Stress First Aid, and other programs as needed, with a primary focus on developing, executing, evaluating and enhancing training and education for leaders from partner sites. The Director of Learning and Development will administer the Schwartz Center's Learning Center (ie, learning management system); create, update, and maintain training materials and online coursework; work with internal and external stakeholders to develop and roll out educational materials and resources to support Schwartz Center programs; create and facilitate program-related trainings and events for Schwartz Center partner organizations; contribute to new program development; lead project management for select relevant Programs team initiatives; and supervise the Training Specialist. This position reports to the Chief Clinical Officer as part of the Programs team and collaborates regularly with the Systems and Operations teams at the Schwartz Center. Training & Education Leads the strategy and design of the Schwartz Center's global training ecosystem, leveraging existing offerings while building scalable learning models and expanding a revenue-generating training portfolio
Leads the development and optimization of the learning management system (LMS) by partnering with internal and external stakeholders to develop, review, and maintain course content
Applies best practices in instructional design to develop innovative training and support programs and resources related to the organizational mission
Develops and facilitates in-person and online training and support programs as applicable
Designs and launches high-impactlearning experiences across platforms, partnering with a global community of content experts and thought leaders to co-create engaging education
Drives the evolution of the Schwartz Center's digital learning environment, including the LMS and multimedia content
Ensures appropriate training is delivered to Schwartz Center member teams to ensure the success of Schwartz Center programs
Supervises Training Specialist in onboarding of all new members and transitioning relationships to Program Advisors
Directs the development of evaluation tools for courses, programming, and membership. Utilizes evaluation data to improve program content and delivery
Supports the development of new programming related to the organizational mission, with particular contribution to the creation of supporting educational and training strategies
May support partner organizations as needed
Special projects, as assigned Skills & Competencies Graduate degree in a relevant field (eg, education, organizational development, adult learning, public health or a healthcare profession) or a minimum of 5-7 years of experience in training, learning and development or professional education including designing and implementing training programs at scale
Experience designing and implementing training programs across multiple modalities (in-person, virtual, and asynchronous), including scalable learning approaches
Strong instructional design skills grounded in adult learning principles, with the ability to translate complex concepts into engaging educational experiences
Learning Management System administration and course development experience
Experience in a healthcare setting and familiarity with healthcare organizational roles and priorities
Experience with Schwartz Center programs including Schwartz Rounds and Stress First Aid (desired)
Strong project management skills
Strong public speaking and facilitation skills
Strong written communication skills, organizational skills, detail-oriented, and efficient
Strong commitment to quality work, customer service, and high productivity
Ability to think critically and creatively
Flexibility to handle multiple tasks at once
Skills to manage up and across
High degree of initiative and independent judgment
Excellent computer skills including extensive knowledge of Word, Outlook, Teams, Excel, PowerPoint, project management tools (eg, Project, Asana, etc.), Salesforce or other databases
Demonstrated commitment to the Schwartz Center's mission and vision The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.