Performance & Development Manager in Owings Mills, Maryland at

David S Brown Enterprises Save New Salary:

$110000 - $120000

Job Function:

Information Technology David S Brown Enterprises Owings Mills, Maryland, 21117, United States Posted on November 12, 2026 New job! Apply early to increase your chances of getting hired. Job Description Build Talent. Strengthen Teams. Elevate the Resident Experience. David S. Brown Enterprises is looking for a passionate, experienced, and results-driven Performance & Development Manager to lead training and professional development initiatives across our Residential Division. Are you an experienced residential property management professional who enjoys coaching others, improving processes, and helping teams succeed? Do you have advanced Yardi knowledge and a talent for making complex information easy to understand? If so, we want to hear from you! In this role, you'll have the opportunity to develop and lead a comprehensive training program that supports our residential teams, strengthens operational consistency, and creates meaningful opportunities for employee growth. We're looking for someone who takes initiative, builds strong relationships, and knows how to turn challenges into practical solutions. What You'll Do Lead Training & Professional Development Design, implement, and manage training programs for employees across our residential communities. Develop engaging training sessions covering property operations, leasing and sales, customer service, communication, conflict resolution, and leadership development. Facilitate in-person, virtual, hands-on, and one-on-one training sessions. Identify training gaps and create practical solutions that improve employee performance. Maintain training calendars, resources, and employee training records. Evaluate training effectiveness and continuously improve learning programs. Serve as Our Yardi Training Expert Provide hands-on training and support for Yardi Voyager, RentCafe, and Yardi CRM. Develop standardized training materials, job aids, and best practices. Assess employee system proficiency and provide coaching to improve accuracy and efficiency. Troubleshoot workflow challenges and recommend improvements in partnership with Residential leadership. Keep teams informed and trained as systems and approved processes evolve. Enhance the New Hire Experience Create and manage structured onboarding programs tailored to residential positions. Partner with hiring managers to ensure new employees receive consistent, effective training. Develop onboarding schedules, learning milestones, and competency assessments. Monitor employee progress and provide ongoing support to help new hires succeed. Improve Processes & Operational Consistency Review existing standard operating procedures (SOPs) and identify opportunities for improvement. Develop clear, practical training guides, procedures, and reference materials. Collaborate with leadership to recommend solutions that improve efficiency and consistency. Lead the training and implementation of new procedures following leadership approval. Monitor results and ensure teams understand and follow established standards. Coach, Connect & Inspire Build strong, trusting relationships with employees and leadership across our communities. Create a positive learning environment where employees feel comfortable asking questions and developing new skills. Visit residential communities regularly to provide hands-on support and identify training opportunities. Provide constructive coaching and feedback that encourages professional growth and accountability. Partner with HR, Property Managers, Service Managers, and Regional leadership to support employee development. What We're Looking For Hands-on experience in residential property management, including leasing, resident relations, maintenance coordination, and daily property operations. Advanced, hands-on experience with Yardi Voyager, RentCafe, and Yardi CRM, including training others, is required. Experience developing and delivering employee training, onboarding programs, instructional materials, or SOPs. Strong understanding of residential property management operations and industry best practices. Ability to facilitate training in sales, customer service, communication, conflict resolution, and other professional skills. Excellent communication, presentation, coaching, and relationship-building skills. Strong organizational, problem-solving, and project management abilities. Ability to work independently, prioritize initiatives, and follow projects through to completion. Proficiency in Microsoft Office and other business applications. Ability to travel regularly between residential communities. Commitment to continuous learning and professional development. Preferred Qualifications Previous experience managing a training or employee development program. Experience training multiple departments or teams within a multifamily property management organization. Experience developing standardized operational procedures and implementing approved process improvements. Why Join David S. Brown Enterprises? At David S. Brown Enterprises, we believe our employees are the foundation of our success. We are committed to creating an environment where team members feel supported, valued, and empowered to grow.

Our benefits include:

Competitive compensation Medical, dental, and vision insurance 401(k) with company match Paid vacation, sick leave, and holidays Paid birthday off Tuition reimbursement and professional development opportunities Employer-paid life insurance, AD&D, and short-term disability Employee wellness benefits Employee apartment rental discounts Ready to Make an Impact? If you're passionate about residential property management, employee development, and creating training programs that make a difference, we'd love to meet you! Apply today and help us develop the people and processes that make David S. Brown Enterprises a great place to work and grow. Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Training and Development Managers jobs near me in Maryland Jobs near me in Maryland Training and Development Managers jobs Job Location Owings Mills, Maryland, 21117, United States Frequently asked questions about this position Similar Jobs In Owings Mills, Maryland Hot Job Health Training Manager Planned Parenthood of Metropolitan Washington, DC, Inc. Washington, District of Columbia Hot Job Business Development Manager, Defense Product CyOne, Inc. Aberdeen Proving Ground, Maryland Senior Principal AI Trainer General Dynamics Information Technology Arlington, Virginia Personal Trainer -

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