Economic Benefits Trainer

Economic Benefits Trainer Wake County Government•3.8 Raleigh, NC Job Details $26.54•$41.59 an hour 1 day ago Benefits Childcare Qualifications Project reporting Computer operation Customer service Computer literacy Curriculum development Mid-level 3 years Change management Analysis skills Bachelor's degree Curriculum implementation Task prioritization Instructor-led training (training delivery method) Developing new training programs Presentation creation Instructional materials development Productivity software Test-based student assessment Leadership Adult learning Team motivation (leadership skill) Communication skills Adult education Staff development Full Job Description What You'll Be Doing Economic Services provides services such as, Food and Nutrition Services (FNS), Family and Children's Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS). The Staff Trainer ensures that consistent, high quality training curriculum is developed and implemented•participates in the analysis, design, development, and facilitation of training efforts and integrates best practices. The Economic Benefits Trainer reports directly to the Economic Services Training Supervisor. This position's primary focuses are Work First and Child Care Subsidy, and other programs focusing on departmental needs.

Essential Job Functions:

Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building Design, develop deliver, and administer test, quizzes, and exams Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors, and managerial staff Compose a training schedule and facilitate the learning process to ensure that training is engaging, and the transfer of learning is occurring Develop and update effective curricula to address identified training needs in all benefit program areas Ensure that training in each program is aligned with Federal and State policies and that county policies are followed Monitor staff learning, comfort, implementation, and operational needs Write and communicate weekly individual status updates to the supervisors and program manager Meet with staff to plan an appropriate course of action to improve individual training deficiencies Communicate individual pathways progress reports to supervisors at the conclusion of training About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Three (3) years of experience working within Work First and/or Child Care Subsidy programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practices Bachelor's degree or higher level of education in a related field to the position How Will We Know You're 'The One'? Ability to develop and deliver presentations, training, and ideas to individuals or groups Ability to facilitate groups Strong interpersonal/human relations skills Strong analytical and creative problem-solving skills Ability to identify problems, determine possible solutions, and actively work to resolve the issues Excellent written and verbal communication skills Ability to convey information verbally to individuals or groups to ensure that the message is understood Ability to listen and respond appropriately to information from others Knowledge of adult learning, instructional design, and curriculum development techniques Ability to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes Ability to motivate and coach individuals Ability to maintain a high level of confidentiality Ability to work independently and as part of a team Ability to develop and maintain effective relationships with others to encourage and support communication and teamwork Ability to build and maintain ongoing, collaborative working relationships with co-workers to achieve the goals of the work unit Ability to organize and prioritize duties Ability to remain flexible to meet constantly changing and sometimes opposing demands Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc Ability to maintain social, ethical, and organizational norms Ability to firmly adhere to codes of conduct and ethical principles Accountable to complete projects and meet deadlines

About This Position Location:

HSC Somerset Raleigh, NC 27609

Employment Type:

Regular Work Schedule:

Mon-Fri 8:00 am•5:00 pm

Hiring Range:

$26.54•$34.06 Commensurate with experience

Market Range:

26.54•41.59 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 4/29/2026