Retail Learning & Development Training Manager

JOB SUMMARY

The Retail Learning & Development Training Manager is responsible for supporting the development, facilitation, and execution of learning initiatives across the retail organization. This role partners closely with retail leadership and cross-functional teams to support training programs that drive team development, leadership growth, exceptional customer service standards, and learning adoption across our High Profile stores. The Retail L&D Training Manager plays a hybrid role that balances facilitation, field partnership, learning program support, LMS administration, and training execution. This position supports both day-to-day retail development needs and larger company initiatives, including New Store Openings, leadership development programs, and ongoing retail training initiatives across all markets.

KEY RESPONSIBILITIES

TRAINING

FACILITATION & DELIVERY

Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.

Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.

Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.

Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.

LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT

Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.

Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.

Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.

FIELD PARTNERSHIP & TEAM DEVELOPMENT

Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.

Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.

Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.

Build and maintain strong working relationships across retail markets and support teams.

LEARNING TECHNOLOGY & TRAINING OPERATIONS

Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.

Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.

Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.

EVALUATION & CONTINOUS IMPROVEMENT

Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.

Develop and implement evaluation methods, including surveys, assessments, and feedback tools, to measure training effectiveness and learning adoption.

Analyze training participation, engagement, feedback, and performance data to identify trends, measure effectiveness, and support continuous improvement.

SUPERVISORY RESPONSIBLITIES

No direct reports

JOB REQUIREMENTS

Bachelor's degree in Business Administration, Human Resources, Education, or related field preferred. Relevant work experience may be considered in lieu of a degree.5+ years of experience in retail training, Learning & Development.

Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.

Experience with Learning Management Systems (LMS) and training technology platforms.

Experience in retail management, customer service, or sales is a plus.

Strong understanding of adult learning principles and best practices in training design.

Excellent communication, presentation, and facilitation skills.

Ability to influence and build relationships across all levels of the organization.

Strong analytical and problem-solving skills.

Ability to work independently and manage multiple projects simultaneously.

Knowledge of performance management processes and tools.

Strong organizational and time management skills.

Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.

Travel:

Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.

Schedule:

Flexible hours; occasional evenings or weekends may be required based on business needs.